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Retail Store Manager
2 months ago
We are seeking a highly skilled Retail Store Supervisor to join our team at Marble Slab Creamery. As a key member of our store team, you will be responsible for overseeing daily store operations, managing staff, and ensuring exceptional customer service.
Key Responsibilities- Hire and Train Staff: Recruit, train, and develop a high-performing team of retail staff to provide excellent customer service and drive sales.
- Establish Work Schedules: Create and manage work schedules to ensure adequate staffing levels and meet business needs.
- Sell Merchandise: Promote and sell Marble Slab Creamery products to customers, meeting or exceeding sales targets.
- Resolve Issues: Address customer complaints, supply chain issues, and other problems that may arise, providing solutions and ensuring customer satisfaction.
- Organize Inventory: Manage and maintain accurate inventory levels, ensuring stock is ordered and received as needed.
- Supervise Staff: Oversee and coordinate the activities of retail staff, providing guidance and support to ensure excellent customer service and store operations.
- Payroll Administration: Manage payroll, including processing payments, benefits, and other employee-related tasks.
- Performance Reviews: Conduct regular performance reviews with staff, providing feedback and coaching to improve performance.
- Support for Newcomers and Refugees: Recruit and support newcomers and refugees who have been displaced by conflict or natural disaster, providing a welcoming work environment.
- Support for Youths: Provide awareness training to employees to create a welcoming work environment for youth, promoting diversity and inclusion.
Requirements: 1-7 months of experience in retail management, excellent communication and leadership skills, ability to work in a fast-paced environment, and a passion for delivering exceptional customer service.
Working Conditions: Permanent position, 30-40 hours per week, English language, and a welcoming work environment.
