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Field Operations Coordinator

3 months ago

Headingley, Canada Mammoth Equipment and Exhaust Inc Full time
Position Overview:The Field Operations Coordinator is responsible for the effective management and optimization of field technician schedules. This role involves leading team discussions, monitoring job progress, overseeing fitting orders, confirming details and readiness, organizing logistics, following up on tasks, and ensuring clear communication with both customers and internal teams.

This position necessitates independent travel, hands-on tasks, and the ability to work in demanding environments such as underground mining sites. A focus on safety and quality compliance, along with collaboration with teams for field support, is crucial. The role requires adaptability between scheduling coordination and field technician duties as necessary.

Key Responsibilities:Proactive Order Management:
  • Closely monitor fitting orders to ensure timely delivery.
  • Promptly communicate any issues or challenges to relevant stakeholders to address potential delays.
Order Verification and Technician Readiness:
  • Verify order specifics, including locations, dates, and technician qualifications.
  • Ensure technicians have the required certifications and site access, proactively resolving any discrepancies.
Efficient Job Preparation:
  • Upload field fitting jobs to project management tools for effective tracking and preparation.
  • Maintain and update project boards for real-time visibility and task management.
On-site Technical Duties:
  • Assist in the installation, maintenance, and inspection of diesel exhaust systems and thermal blankets for heavy industrial machinery.
  • Perform field tasks utilizing expertise in diesel exhaust systems, welding, and electrical work while adhering to safety and quality standards.
  • Engage in customer interactions on-site and address technical challenges as they arise.
  • Ensure compliance with safety protocols during field operations.
  • Travel independently to various locations, including challenging environments.
  • Collaborate with relevant teams to ensure smooth field operations.
Logistical Arrangements:
  • Coordinate logistics to ensure seamless access for field technicians, including travel arrangements and necessary certifications.
Pre- and Post-Installation Follow-up:
  • Share relevant data collected by field technicians with the Pricing and Engineering teams, updating project management tools as needed.
  • Conduct follow-ups with field technicians post-job completion, documenting any issues.
  • Facilitate meetings with engineering, production, quality, and sales teams to address identified issues.
Customer Communication:
  • Promptly communicate resolutions to customers, ensuring satisfaction with completed work.
Conduct Weekly Field Tech Meetings:
  • Lead weekly meetings to align the field technician team, discuss ongoing projects, and address challenges.
Schedule Maintenance and Reporting:
  • Keep the scheduling board updated with real-time order additions.
  • Report any order delays to relevant teams promptly.
  • Provide Estimated Time of Arrival (ETA) updates to relevant teams.
Continuous Improvement:
  • Actively participate in the development and maintenance of new systems as required.

Qualifications:Education and Experience:
  • High school diploma or equivalent required.
  • Demonstrated experience in scheduling and coordination within a technical or mechanical field.
  • Prior experience as a Field Technician is preferred.
  • Strong organizational and multitasking abilities with attention to detail.
Skills:
  • Proficient in project management tools.
  • Excellent written and verbal communication skills.
  • Ability to lead effective team meetings.
  • Strong problem-solving and decision-making skills.
  • Familiarity with logistics coordination for field operations.
  • Technical proficiency in diesel exhaust systems, welding, and electrical work.
  • Commitment to safety protocols and quality standards.
  • Willingness to travel independently to various locations.
  • Flexibility to transition between scheduling coordination and field technician responsibilities.
Physical Requirements:
  • Mobility: Ability to navigate various environments, conduct site visits, and travel independently.
  • Manual Dexterity: Basic skills for operating office equipment and performing technical tasks.
  • Stamina: Capability to handle physical demands of fieldwork.
  • Visual and Auditory Acuity: Good vision and hearing for inspections and communication.
  • Technical Proficiency: Ability to handle tools and equipment specific to the role.
Non-physical Requirements:
  • Organizational Skills: Strong ability to manage multiple tasks and projects efficiently.
  • Problem-Solving Abilities: Proactive in identifying and resolving issues.
  • Communication Skills: Excellent communication skills for team coordination and customer interaction.
  • Attention to Detail: Meticulous in maintaining accurate records and verifying order details.
  • Decision-Making Skills: Confidence in making timely decisions.
  • Adaptability: Flexibility to transition between office and field tasks.
  • Team Leadership: Ability to guide and support field technicians.
  • Stress Management: Capability to maintain composure in high-pressure situations.

Application Process:If you are interested in this position, please submit your application by uploading your resume and a tailored cover letter that aligns your skills and experience with this role.

We appreciate your interest in Mammoth Equipment and Exhaust Inc.