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Reliability Engineer
2 months ago
We are seeking a highly skilled Reliability Engineer to join our team at Intact Financial Corporation. As a key member of our IT organization, you will be responsible for designing and implementing comprehensive reliability solutions for our on-premises and cloud applications and services.
Key Responsibilities- Implement and Maintain Reliability Solutions: Design, develop, and maintain a comprehensive reliability solution for on-premises and cloud applications and services.
- Collaborate with Cross-Functional Teams: Work collaboratively with application support, developers, and database teams for application reliability on-boarding.
- Automate System Instrumentalization: Automate system instrumentalization and configuration to ensure seamless integration with our monitoring tools.
- Design Self-Service Models: Design and implement self-service models for reliability, enabling our teams to quickly resolve issues and improve overall system performance.
- Develop Reliability Requirements: Develop reliability requirements working with various IT support and cloud ops teams to ensure alignment with business objectives.
- Deploy Monitoring Profiles: Deploy application monitoring profiles that meet requirements, ensuring timely detection and resolution of issues.
- Implement Workflow and Synthetic Transaction Monitoring: Implement workflow and synthetic transaction monitoring and alerting to proactively identify potential issues.
- Define Key Performance Metrics: Help define key application performance metrics for proactive response to alerts and ensure timely resolution of issues.
- Establish Protocols for Proactive Monitoring: Establish protocols for proactive monitoring alerts, ensuring timely notification and resolution of issues.
- Plan and Support Monitoring Agent Installation: Plan and support the installation and configuration of monitoring agents and other monitoring components for on-premises and cloud applications and services.
- Collaborate with Projects and Application Support Teams: Collaborate with projects and application support teams across the enterprise to identify opportunities and provide inputs to address any reliability gaps.
- Define, Capture, Analyze, and Build Reliability Solutions: Define, capture, analyze, and build reliability solutions as per system requirements, ensuring seamless integration with our monitoring tools.
- Conduct Incident Reviews: Conduct incident reviews from a reliability perspective and address any gaps in reliability coverage.
- Prepare Environment Dashboards: Prepare environment dashboards and report environment health, performance, and availability metrics to ensure timely detection and resolution of issues.
- Support Reliability Platform: Support the reliability platform and its underlying solutions, ensuring seamless integration with our monitoring tools.
- Stay Up-to-Date with Market Trends: Ensure leading awareness of market trends and opportunities on the subject matter, enabling us to stay ahead of the curve.
- Produce and Review Architecture Documentation: Produce and review architecture documentation, ensuring alignment with business objectives and industry best practices.
- Define Best Practices Framework and Guidelines: Define best practices framework and guidelines, ensuring seamless integration with our monitoring tools and industry best practices.
- Solid Expertise in IT Reliability: Solid expertise on the topic of IT reliability, with a strong understanding of application performance management, IT infrastructure monitoring, and user experience monitoring.
- Technical Leadership Experience: Technical leadership experience, with a proven track record of designing and implementing comprehensive reliability solutions.
- Enterprise Application, Systems, and Network Monitoring Expertise: Enterprise application, systems, and network monitoring expertise for on-premises and cloud applications, with a strong understanding of Dynatrace, Elastic Search, and ServiceNow.
- Hands-on Experience with Instrumenting Applications: Hands-on experience with instrumenting applications end-to-end with minimal supervision, using scripting or programming languages such as Java, C++, GO, or Python.
- Experience with Open Telemetry: Experience with open telemetry, with a strong understanding of infrastructure protocols to gather element-level event data.
- Good Knowledge of Open-Source Monitoring Technologies: Good knowledge of open-source monitoring technologies, with a strong understanding of data lifecycles and aggregation, reporting, and web dashboards.
- Proficient in ITIL Event Management: Proficient in ITIL event management and good basis in ITIL foundational concepts, with a strong understanding of continuous integration tools.
- Deep Knowledge of Reliability and SRE: Deep knowledge of reliability and Site Reliability Engineering (SRE), with a strong understanding of infrastructure and networking tools such as F5, Citrix, Cloudflare, and advanced cloud infrastructure tools like Terraform, Puppet, or Chef.
- Troubleshooting and Log Analysis: Troubleshooting and log analysis skills, with a strong understanding of advanced log analysis tools like Dynatrace and the ability to develop and maintain automated testing and deployment tools.
- Cloud Computing and Virtualization: Cloud computing and virtualization expertise, with hands-on experience with AWS, GCP, Azure, VirtualBox, Docker, Kubernetes, and advanced cloud infrastructure tools like Terraform, Puppet, or Chef.
- Distributed Systems and Scalability: Distributed systems and scalability expertise, with knowledge of advanced distributed systems tools like Kubernetes, service meshes, Cassandra, Hadoop, or Spark.
- Security and Compliance: Security and compliance expertise, with knowledge of advanced security tools like HashiCorp Vault, AWS KMS, or Azure Key Vault and security best practices, firewalls, encryption, SSL/TLS.
- Bilingualism (Quebec): For candidates located in Quebec, bilingualism is required, considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
- Eligibility to Work in Canada: No Canadian work experience required, but must be eligible to work in Canada.
