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Front Office Manager
2 months ago
Job Summary
The Front Office Manager is responsible for leading the Front Office team to deliver exceptional guest experiences and drive business results. This role requires a strong leader who can motivate and develop team members to achieve high levels of customer satisfaction and revenue growth.
Key Responsibilities
- Lead and manage the Front Office team to achieve business objectives and deliver exceptional guest experiences.
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Manage front desk operations, including guest check-in, check-out, and room assignments.
- Supervise and train front desk staff to ensure excellent customer service and adherence to hotel policies and procedures.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
Requirements
- High school diploma or equivalent required; 4 years of experience in hospitality or a related field preferred.
- Proven leadership and management skills, with experience in supervising and developing teams.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
What We Offer
Marriott International is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
