Banquet & In-Room Dining Server (Full-Time) - Shangri-La Vancouver
2 months ago
Shangri-La Vancouver is seeking a skilled Banquet & In-Room Dining Server to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests in a fast-paced and dynamic environment.
Key Responsibilities- Review and understand BEOs or event plans to ensure banquet rooms are set according to customer requests.
- Execute specifications listed on banquet event orders, paying close attention to special needs and requests.
- Attend pre-shift meetings to ensure events are on time and according to the banquet event course.
- Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in banquet event orders.
- Maintain proper standards of service to ensure a positive dining experience, including delivering items, fulfilling guest needs, removing courses, replenishing utensils, and refilling glasses.
- Have a good understanding and be able to communicate products and services to guests, when required.
- Deliver and serve welcome drinks, food, meals, condiments, and accompaniments.
- Prepare tables, action stations, buffets, service carts, and dessert tables/carts.
- Replenish buffet items to ensure consistency and freshness in presentation.
- Perform basic cleaning tasks as needed or directed by supervisor.
- Monitor tableware to ensure it is presentable to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
- Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
- Communicate any areas of need, problems, and concerns from guests to the Banquet Captain/Banquet Manager.
- Assist others with side work, including cleaning, stocking, folding silverware, etc.
- Set up/tear down function rooms in accordance with BEO requirements, setting tables, chairs, dance floors, and stations.
- Ensure meeting rooms are re-set for the next event, if required.
- Undertake other ad hoc related responsibilities, as required.
- Previous service knowledge and training is required.
- Minimum 2 years of work experience in banquets, room service, or restaurant service is preferred.
- Flexible availability - required to work days, nights, weekends, and/or holidays, as required.
- Current Serving it Right and Food Safe Level 1 certification.
Shangri-La Vancouver offers a competitive compensation package, including $20.36/hour plus gratuities. We are committed to fostering a workplace that promotes and values diversity and inclusion. Our Colleagues have access to a range of benefits, including:
- Adventure to 100+ Shangri-La Hotels and Resorts with complimentary room nights and other travel perks.
- Experience our renowned food and beverage with a special Colleague discount.
- Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa.
- Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs.
- Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs.
- Connect your event leads or employee referrals and earn a special Colleague bonus.
- Connect with your fellow Colleagues in recognition events throughout the year, celebrating as a team.
- Pursue your own ongoing development through courses and learning workshops as part of the Shangri-La Academy.
- Pursue your own ongoing development through our education reimbursement program.
- Secure your vehicle conveniently with access to heavily discounted monthly paid parking.
- Eligible Colleagues receive a 25% discount on their monthly transit pass.
- Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental, and vision care benefits.
- Eligible Colleagues can build retirement savings with employer support contributions.
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Richmond, British Columbia, Canada Shangri-La Full time{"title": "Banquet & In-Room Dining Server", "description": "At Shangri-La Vancouver, we are seeking a highly skilled and experienced Banquet & In-Room Dining Server to join our team. As a Banquet & In-Room Dining Server, you will be responsible for providing exceptional service to our guests in a fast-paced and dynamic environment. Key...
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Richmond, British Columbia, Canada Shangri-La Full time{"title": "Banquet & In-Room Dining Server", "description": "At Shangri-La Vancouver, we are seeking a highly skilled and experienced Banquet & In-Room Dining Server to join our team. As a Banquet & In-Room Dining Server, you will be responsible for providing exceptional service to our guests in a fast-paced and dynamic environment. Key...
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Richmond, British Columbia, Canada Shangri-La Full timeJob Title: Banquet & In-Room Dining ServerShangri-La Vancouver is seeking a highly skilled and dedicated Banquet & In-Room Dining Server to join our team. As a key member of our food and beverage team, you will be responsible for delivering exceptional service to our guests in the banquet space and in-room dining areas.Key Responsibilities:Review and...
