In-Room Dining Server

1 month ago

Richmond, British Columbia, Canada Shangri-La Full time

About the Role:

Shangri-La Vancouver is seeking a highly skilled and experienced Banquet and In-Room Dining Server to join our team. As a key member of our Food and Beverage department, you will be responsible for delivering exceptional service to our guests in a fast-paced and dynamic environment.

Key Responsibilities:

  • Review and understand Banquet Event Orders (BEOs) to ensure banquet rooms are set according to customer requests.
  • Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in BEOs.
  • Maintain proper standards of service to ensure a positive dining experience, including delivering items, fulfilling guest needs, removing courses, replenishing utensils, and refilling glasses.
  • Have a good understanding and be able to communicate products and services to guests, when required.
  • Deliver and serve welcome drinks, food, meals, condiments, and accompaniments.
  • Prepare tables, action stations, buffets, service carts, and dessert tables/carts.
  • Replenish buffet items to ensure consistency and freshness in presentation.
  • Perform basic cleaning tasks as needed or directed by supervisor.
  • Monitor tableware to ensure it is presentable to guests.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
  • Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
  • Communicate any areas of need, problems, and concerns from guests to Banquet Captain/Banquet Manager.
  • Assist others with side work, including cleaning, stocking, folding silverware, etc.
  • Set up/tear down function rooms in accordance with BEO requirements, setting tables, chairs, dance floors, and stations.
  • Ensure that meeting rooms are re-set for next event, if required.
  • Undertake other ad hoc related responsibilities, as required.

Requirements:

  • Previous service knowledge and training is required.
  • Minimum 2 years work experience in banquets, room service, or restaurant service is preferred.
  • Flexible availability - required to work days, nights, weekends, and/or holidays, as required.
  • Current Serving it Right and Food Safe Level 1 certification.

What We Offer:

  • A competitive hourly rate of $20.36/hour, plus gratuities.
  • A comprehensive benefits package, including health, dental, and vision care benefits.
  • A retirement savings plan with employer support contributions.
  • Access to heavily discounted monthly paid parking.
  • Eligible Colleagues receive a 25% discount on their monthly transit pass.
  • Eligible Colleagues and their families participate in our benefits program.

About Shangri-La Vancouver:

Shangri-La Vancouver is a luxury hotel located in the heart of Vancouver, offering a unique blend of Asian-inspired design and modern amenities. We are committed to fostering a workplace that promotes and values diversity and inclusion.

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