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Senior Operations Manager

2 months ago

Richmond Hill, Ontario, Canada Securitas Canada Limited Full time
Job Summary

The Area Vice President of Toronto and Southern Ontario will provide strategic leadership and direction for the Operational Area. This role is responsible for implementing and maintaining Company initiatives, coaching Area management, and serving as a liaison among the Canadian Executive Team, Canadian Corporate Shared Services, and other supporting functions.

Key Responsibilities
  • Develop and manage Area short- and long-term plans, ensuring adherence to Securitas policies and procedures, and maximizing revenue and efficiency.
  • Ensure the delivery of Securitas services in the Area, including effective customer service, security solutions, and addressing customer matters in a timely manner.
  • Manage all new job start-ups and job shutdowns, establishing and/or aligning with financial and administrative controls.
  • Participate in the development of the Canadian Company's strategic goals and direction, promoting Securitas Service Excellence throughout the Area.
  • Collaborate with internal business partners to offer Clients hybrid security solutions, such as technologies encompassing access control, video surveillance, intrusion, fire, monitoring, and design and installation.
  • Manage and coordinate financial planning and the budget process for the Area, responding to client billing inquiries as needed.
  • Support sales initiatives for National or Global Accounts, and manage and/or guide other managers, such as Business Development Managers.
  • Represent the organization or delegate representatives to act on behalf of the organizational Area in business negotiations or other official functions.
  • Research and stay aware of Industry competition, creating and promoting strong customer relationships and striving for quality management and continuous improvement.
Requirements
  • Proven experience in a progressive senior management role with increasing responsibility, or equivalent position, with emphasis on operational and financial leadership and management.
  • Ability to understand and implement the Company Corporate and Legislated Compliance & Regulations.
  • Excellent communication and interpersonal skills to work with internal and external Stakeholders, Clients, Personnel, Suppliers, and others.
  • Problem-solving, decision-making, and critical thinking skills, with a results-oriented approach and Business Acumen.
  • Strong conflict/alternative dispute resolution skills, with the ability to build and maintain collaborative, positive relationships with all stakeholders within a Matrix reporting structure.
  • Ability to accurately assess employee strengths and development needs, providing feedback, counselling, mentoring, and coaching as appropriate.
  • Ability to multi-task and organize/prioritize to support an effective and efficient operation and accomplishment of stated goals to achieve success.
Qualifications
  • University Degree or College Diploma in a related discipline or equivalent experience and education to the Company's satisfaction.
  • Ten years of progressive management experience and a minimum of 7+ years of direct management experience with full P&L, and responsibility and team leadership for multi-Branch Operations, or related management experience working within a large complex organization.
  • Experience with security technologies such as CCTV and Access Control, and managing and/or delivering remote security services is an asset.
  • Experience working within a unionized environment is an asset.
  • Proficient in use of computers and various software applications, including MS Word, Excel, Email, PowerPoint, and understanding various client databases.