Customer Service Representative

1 week ago

Windsor, Ontario, Canada Global Excel Management Inc Full time

Job Summary

Global Excel Management Inc. is seeking a highly skilled and multilingual Customer Service Representative to join our team as a Bilingual Case Coordinator. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their families during travel-related medical and non-medical emergencies.

Key Responsibilities

  • Act as a resource person for patients, family members, and medical facilities regarding policy benefits and coverage information.
  • Open initial claims and refer individuals to suitable healthcare providers.
  • Pre-approve medical tests and provide pertinent information to customers on products and services administered by the insurance company, and coordinate follow-up actions.
  • Record interactions and transactions in the claims system and ensure a superior level of customer service.

Requirements

  • High School diploma combined with experience in customer service.
  • Bilingual French and English.
  • Available to work days, evenings, and weekends.
  • One to two years of experience in a customer service-related position.
  • Clear and effective communication in English and French (written and verbal).

What We Offer

  • Three weeks of vacation.
  • An extensive benefit package that includes health (100%), dental, life, and travel insurance, as well as a retirement savings plan.
  • A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more.
  • A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as 'lunch-and-learns' on various topics linked to health and wellness.
  • Many opportunities for advancement, development, and financial assistance to employees who wish to continue their education.

About Global Excel Management Inc.

Global Excel Management Inc. is a leading provider of innovative solutions for the global insurance industry. Our company is committed to delivering exceptional customer service and support to our clients and their families.

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