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Customer Service Representative
2 months ago
Job Summary
Global Excel Management Inc. is seeking a highly skilled and multilingual Customer Service Representative to join our team. As a Bilingual Case Coordinator, you will be responsible for providing assistance to individuals from around the world during travel-related medical and non-medical emergencies.
Key Responsibilities
- Act as a resource person for patients, family members, and medical facilities regarding policy benefits and coverage information.
- Open initial claims and refer individuals to suitable healthcare providers.
- Pre-approve medical tests and provide pertinent information to customers on products and services administered by the insurance company, and coordinate follow-up actions.
- Record interactions and transactions in the claims system and ensure a superior level of customer service.
Requirements
- High School diploma combined with experience in customer service.
- Bilingual French and English.
- Available to work days, evenings, and weekends.
- One to two years of experience in a customer service-related position.
- Clear and effective communication in English and French (written and verbal).
What We Offer
- Three weeks of vacation.
- An extensive benefit package that includes health (100%), dental, life, and travel insurance, as well as a retirement savings plan.
- A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more.
- A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as 'lunch-and-learns' on various topics linked to health and wellness.
- Many opportunities for advancement, development, and financial assistance to employees who wish to continue their education.
About Global Excel Management Inc.
Global Excel Management Inc. is a company that values its employees and provides a supportive work environment. We are committed to helping our employees grow and develop in their careers.
