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Warranty Service Manager
4 weeks ago
We are seeking a highly skilled and experienced Warranty Service Manager to join our team at Mattamy Homes. As a key member of our Warranty Service Department, you will be responsible for ensuring that homeowner service requests are fulfilled while delivering on our mission of providing the best homeowner experience.
Key Responsibilities- Manage the completion of warranty service work, adhering to budget and timelines.
- Collect, review, and schedule warranty service requests, and respond to deficiencies in a timely manner.
- Work closely with Senior Builders and Trade Partners to report repetitive deficiencies and homeowner concerns.
- Manage Warranty Service employees through performance management, development, coaching, and attracting and retaining strong performers.
- Responsible for creating and maintaining relationships with homeowners, including dealing professionally with upset/irate customers.
- Manage emergency service requests after closing, including emergency support for Model Homes and Sales Offices.
- Responsible for site compounds remaining clean and presentable.
- Participate in Mattamy community events and play an active role in Mattamy University sessions.
- College/University degree or diploma in Business/Construction/Urban Planning/Leadership or a combination of post-secondary education and experience.
- Demonstrated people leadership experience (minimum 2 years)
- Five years of experience in a customer service or construction role.
- Carpentry, electrical, plumbing, drywall and painting experience an asset.
- General knowledge and familiarity with terms of trade contracts and Tarion.
- Customer service focused with the ability to resolve problems effectively.
- Ability to set priorities, meet deadlines and manage variable workloads.
- Strong organizational and time management skills with ability to work in a fast-paced work environment.
- Excellent communication skills – both verbal and written.
- Solid problem solving and decision-making skills.
- Self-motivated with ability to work well both in a team and independently.
At Mattamy Homes, we offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
We are an equal opportunities employer and welcome applications from diverse candidates. If you require accommodation through any aspect of the selection process, please notify us on your application and we will work with you to meet your needs.
