Warranty Service Manager

1 month ago

Ottawa, Ontario, Canada Mattamy Homes Full time
About the Role

We are seeking a highly skilled and experienced Warranty Service Manager to join our team at Mattamy Homes. As a key member of our Warranty Service Department, you will be responsible for ensuring that homeowner service requests are fulfilled while delivering on our mission of providing the best homeowner experience.

Key Responsibilities
  • Manage the completion of warranty service work, adhering to budget and timelines.
  • Collect, review, and schedule warranty service requests, and respond to deficiencies in a timely manner.
  • Work closely with Senior Builders and Trade Partners to report repetitive deficiencies and homeowner concerns.
  • Manage Warranty Service employees through performance management, development, coaching, and attracting and retaining strong performers.
  • Responsible for creating and maintaining relationships with homeowners, including dealing professionally with upset/irate customers.
  • Manage emergency service requests after closing, including emergency support for Model Homes and Sales Offices.
  • Responsible for site compounds remaining clean and presentable.
  • Participate in Mattamy community events and play an active role in Mattamy University sessions.
Requirements
  • College/University degree or diploma in Business/Construction/Urban Planning/Leadership or a combination of post-secondary education and experience.
  • Demonstrated people leadership experience (minimum 2 years)
  • Five years of experience in a customer service or construction role.
  • Carpentry, electrical, plumbing, drywall and painting experience an asset.
  • General knowledge and familiarity with terms of trade contracts and Tarion.
  • Customer service focused with the ability to resolve problems effectively.
  • Ability to set priorities, meet deadlines and manage variable workloads.
  • Strong organizational and time management skills with ability to work in a fast-paced work environment.
  • Excellent communication skills – both verbal and written.
  • Solid problem solving and decision-making skills.
  • Self-motivated with ability to work well both in a team and independently.
What We Offer

At Mattamy Homes, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

About Mattamy Homes

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

We are passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

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