Team Lead, User Support and Services

1 week ago


Montreal, Quebec, Canada Medisca Full time

Medisca Seeks Experienced Leader for User Support and Services Role

About Medisca:

Medisca is a leading global corporation dedicated to providing customized healthcare solutions. With a strong foundation in pharmaceutical compounding and over 30 years of experience, Medisca delivers top-tier products and services to improve lives around the world. As Partners in Wellness, Medisca is committed to excellence and innovation, working closely with partners to deeply care for people's needs.

Job Overview:

The Team Lead, User Support & Services role at Medisca involves leading a dynamic team of support specialists and system administrators. We are seeking a proactive leader with a strong technical background to mentor team members, manage IT projects, and deliver exceptional technical support. If you have excellent problem-solving skills and a passion for fostering a collaborative team environment, this role is for you.

Main Responsibilities:

  • Lead, mentor, and supervise a team of system and network administrators
  • Stay updated on the latest IT technologies and trends
  • Coordinate team tasks and projects for efficient service delivery
  • Conduct regular team meetings, performance reviews, and provide feedback and development opportunities
  • Oversee IT infrastructure, system monitoring, troubleshooting, and maintenance
  • Plan and execute system upgrades, patches, and configuration changes
  • Provide advanced technical support and guidance to the team
  • Ensure all support requests are logged, tracked, and resolved timely
  • Manage asset inventory, upgrades, and maintenance scheduling
  • Develop IT policies and procedures for efficiency
  • Prepare reports on system performance and project progress
  • Collaborate with the training department on designing training programs

Qualifications and Skills:

  • Bachelor's degree in Computer Science or related field
  • 5+ years of experience in system and network administration
  • Leadership or supervisory experience
  • Microsoft 365 Certified: Endpoint Administrator Associate preferred
  • Strong knowledge of Windows OS, network protocols, and security principles
  • Experience with cloud services and virtualization technologies
  • Relevant IT certifications highly desirable
  • Fluency in French and English required

What We Offer:

  • Work/Life Balance with a 4-day workweek
  • Health and wellness benefits
  • Flexible work environment with hybrid schedule
  • Opportunities for growth and development
  • Retirement savings plan contributions
  • Employee Referral Program
  • Central location with free parking
  • Company events and activities

Join Medisca in Shaping the Future of Healthcare

We are an equal opportunity employer.



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