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User Services IT Manager
2 months ago
Are you ready for a new career opportunity?
As an expert in systems administration, you understand the intricacies of technology services. If you seek to be part of an organization that values excellence, performance, and a supportive environment, this role may be the perfect fit for you.
Position Overview:
We are in search of an IT Manager - User Services who will oversee and coordinate various functions within our technology services department. This includes managing user support across multiple levels, telephony, printing services, license and asset management, IT procurement, and maintaining relationships with business units. You will lead a dedicated team consisting of four technicians and a technical support coordinator, collaborating closely with other IT managers who oversee infrastructure, delivery services, and cybersecurity.
- Lead a team of four technicians and a technical support coordinator, ensuring effective user support across various regions.
- Oversee technological services aimed at users, including troubleshooting, installations, configurations, and inventory oversight.
- Manage services related to printing, mobility, telephony, as well as licenses and assets.
- Address incidents and approved change requests to maintain smooth operations.
- Oversee all IT procurement processes, including obtaining quotes, processing purchase orders, and managing service contracts.
- Work collaboratively with other IT managers to implement technology projects and address cross-departmental challenges.
- A minimum of two years of experience managing a technical support team.
- A professional background in a technical role such as technician or system administrator, enhancing the necessary skills for this position.
- Experience in user services management, including mobile plans, telecommunications contracts, and printing services.
- Familiarity with service desk platforms like ServiceNow, C2, or Jira ServiceDesk, along with a solid understanding of ITSM services and service catalogs.
- Strong knowledge of essential infrastructure components.
- A degree in computer science, information systems, business management, or a related discipline.
- Demonstrated proficiency in Microsoft products, Active Directory, and IT operational processes.
- Bilingual proficiency in English and another language (such as French or Spanish).
- A natural ability to establish trust and credibility with end users through a professional and engaging demeanor.
- If you are driven to create order from chaos and lead a team committed to delivering outstanding user services, we encourage you to consider this opportunity.
