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Client Solutions Manager

2 months ago


Toronto, Ontario, Canada Gallagher Full time
About the Role

The Client Service Manager is a key position within our organization, responsible for delivering exceptional service to both internal and external clients. This role involves the day-to-day account management of an assigned group of accounts, ensuring high-quality and efficient service delivery.

Key Responsibilities
  • Successfully manage an assigned group of accounts to achieve key business outcomes such as client retention, client satisfaction, and operating/margin targets.
  • Build and solidify relationships with existing clients by providing exceptional ongoing care and support.
  • Take a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality and timely manner.
  • Secure existing business and drive the sale of additional services and lines of coverage.
  • Cultivate relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.
  • Support one or more Producers and/or Account Executives and be the first line of contact when the Producer or Account Executive is not available.
  • Coordinate appropriate resources to address the client's risk management needs.
About You

We are seeking a highly skilled and experienced professional with a proven track record of successfully managing client relationships. The ideal candidate will have:

  • Previous insurance knowledge preferred but not required.
  • A solid financial savvy and RIBO License is strongly preferred, licensing in progress will also be considered.
  • Proficiency and comfort in using technology as a tool to enhance productivity and quality.
  • Strong written and verbal communication skills in English.
  • A proven ability to comfortably engage others in consultative discussions.
  • Effectively manages/balances multiple and sometimes competing deliverables.
What We Offer

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

  • Flexible medical & dental coverage to meet your household's needs.
  • Life, Dependent Life and AD & D Insurance options.
  • Retirement savings including RRSP, TFSA, pension and more.
  • Employee Stock Purchase Plan.
  • Other benefits include: Educational expense reimbursement, Employee assistance programs, Discounted gym membership (GoodLife Fitness), Opportunity for flexible work arrangements, Paid sick days & personal days, Paid Time Off to Volunteer, Employee education recognition program, Employee referral bonus program, LifeWorks Employee Assistance Program, Matching Gift Program.