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Client Solutions Manager
2 months ago
We are seeking a highly skilled Client Solutions Manager to join our team at Scotiabank. As a key member of our Trading & Service team, you will be responsible for providing exceptional client service and support to our clients.
Key Responsibilities:- Provide professional, courteous, and positive experiences for clients and business line partners.
- Develop and maintain detailed knowledge of industry-related information, product offerings, and platforms.
- Actively respond to complex complaints and provide timely resolutions.
- Contribute to the maximization of Contact Centre efficiency by accurately documenting and tracking complaints.
- Collaborate with various areas to facilitate knowledge sharing and coaching opportunities.
- Achieve and maintain required service level standards by minimizing risk and adhering to Scotiabank's policies and procedures.
- Fluency in French is required.
- Derivatives Fundamentals and Options Licensing (DFOL) is an asset.
- Excellent interpersonal skills and demonstrated competencies to lead and motivate staff.
- Subject matter expert spanning trading and market mechanics, including options trading and products.
- Strong knowledge of technology used to support trading and service functions is an asset.
Scotiabank is a leading financial institution that helps our customers, their families, and their communities achieve success through a broad range of advice, products, and services. We are committed to providing exceptional client service and support to our clients.