Service Department Coordinator
2 months ago
We are seeking a highly skilled and motivated Service Department Coordinator to join our team at The 401 Group of Companies. As a key member of our service department, you will be responsible for providing exceptional customer service, handling warranty claims, and supporting our service staff.
Key Responsibilities- Assist customers in peak times, providing backup support to our service advisors and parts counter staff.
- Maintain excellent relationships with our new and used car departments, quoting repairs, scheduling work, and meeting reconditioning deadlines.
- Enter and manage warranty claims through our manufacturer portal and correctly invoice paid claims in our DMS.
- Facilitate the sales-to-service customer handoff, explaining service menus and maintenance requirements, and booking first appointments.
- Follow up on pre-booked appointments and missed service appointments to ensure a seamless customer experience.
- Assist with incoming customer inquiries by phone, email, or in-person, providing a responsive customer experience.
- Maintain the customer facility condition and materials, ensuring a clean and welcoming environment.
- After service contact and follow up, ensuring peak customer satisfaction and manufacturer experience standards.
- Handle initial contact for after-service inquiries, issues, and complaints, engaging with our Service Manager for resolution.
- Ensure compliance with all manufacturer service and warranty standards, including paperwork, technician documentation, and filing systems.
- Valid G driver's license.
- Clean driver's abstract.
- Ability to work rotating Saturdays.
- PBS experience is a definite asset.
- Previous service advisor experience with a proven track record is considered an asset, but we will train the right person for the role.
- A positive attitude, excellent computer skills, and ability to multitask in a fast-paced environment.
- The 401 Group of Companies is a privately owned and % Canadian company.
- We offer state-of-the-art facilities, including a "google like" call centre and an, sq ft. centralized service "Hub".
- We have a high-energy, fast-paced, and fun work environment with various initiatives and rewards.
- We offer individual and team-oriented coaching, mentoring, and training.
- Opportunities for career path planning, growth, and advancement from within.
- Health & wellness benefit enrolment opportunities.
- Employee referral bonus opportunities.
- Employee pricing on parts, service, and at the Blackshop Restaurant and Wine Bar.
- A corporate swag e-site for employees exclusively.
- Perkopolis enrollment.
- On-site parking.
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Service Department Coordinator
3 weeks ago
Windsor, Ontario, Canada The 401 Group of Companies Full timeService Department Coordinator Job DescriptionWe are seeking a highly motivated and organized Service Department Coordinator to join our team at The 401 Group of Companies. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Assist customers with their...
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Service Department Coordinator
1 month ago
Windsor, Ontario, Canada The 401 Group of Companies Full timeJob Title: Service Department CoordinatorWe are seeking a highly skilled and organized Service Department Coordinator to join our team at The 401 Group of Companies. As a key member of our service department, you will be responsible for providing exceptional customer service, handling warranty claims, and supporting our service staff.Key...
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Service Department Coordinator
1 month ago
Windsor, Ontario, Canada The 401 Group of Companies Full timeJob Title: Service Department CoordinatorWe are seeking a highly skilled and organized Service Department Coordinator to join our team at The 401 Group of Companies. As a key member of our service department, you will be responsible for providing exceptional customer service, handling warranty claims, and supporting our service staff.Key...
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