Service Department Coordinator

1 day ago

Windsor, Ontario, Canada The 401 Group of Companies Full time
Job Title: Service Department Coordinator

We are seeking a highly skilled and organized Service Department Coordinator to join our team at The 401 Group of Companies. As a key member of our service department, you will be responsible for providing exceptional customer service, handling warranty claims, and supporting our service staff.

Key Responsibilities:
  • Assist customers in peak times, providing backup support to our service advisors and parts counter staff.
  • Maintain excellent relationships with our new and used car departments, quoting repairs, scheduling work, and meeting reconditioning deadlines.
  • Enter and manage warranty claims through our manufacturer portal and correctly invoice paid claims in our DMS.
  • Facilitate the sales-to-service customer handoff, explaining service menus and maintenance requirements, and booking first appointments.
  • Follow up on pre-booked appointments and missed service appointments to ensure a responsive customer experience.
  • Assist with incoming customer inquiries by phone, email, or in-person, providing a high level of customer satisfaction.
  • Maintain the customer facility condition and materials, ensuring a positive customer experience.
  • After service contact and follow up, ensuring peak customer satisfaction and manufacturer experience standards.
  • Handle initial contact for after-service inquiries, issues, and complaints, engaging with our Service Manager for handling.
  • Ensure compliance with all manufacturer service and warranty standards, including paperwork, technician documentation, and filing systems.
Requirements:
  • Valid G driver's license.
  • Clean driver's abstract.
  • Ability to work rotating Saturdays.
  • PBS experience is a definite asset.
  • Previous Service advisor experience with a proven track record is considered an asset, but we will train the right person for the role.
  • A very positive person with excellent computer skills and the ability to multi-task in a fast-paced environment.
  • We are looking for stable, long-term candidates with a proven stable track record.
Why Work for Us?
  • The 401 Group of Companies is a privately owned and % Canadian company.
  • We offer state-of-the-art facilities, including a "google like" call centre and an, sq ft. centralized service "Hub".
  • We have a high energy, fast-paced, and fun work environment with various initiatives and rewards.
  • We offer individual and team-oriented coaching, mentoring, and training.
  • Opportunities for career path planning, growth, and advancement from within.
  • Health & wellness benefit enrolment opportunities.
  • Employee referral bonus opportunities.
  • Employee pricing on parts, service, and at the Blackshop Restaurant and Wine Bar.
  • A corporate swag e-site for employees exclusively.
  • Perkopolis enrollment.
  • On-site Parking.

The 401 Group of Companies is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups, offering a full line of automotive, recreational vehicle, powersport, and marine products and service. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, Auto Financing, CampMart, and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at The 401 Group of Companies are endless.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier-free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, -- or

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

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