Risk Management Specialist
1 week ago
Job Summary
The Security Manager is a key member of the PURE Canadian Gaming team, responsible for ensuring the overall security and safety of our casino operations. This role requires a high level of social skills, diplomacy, and negotiation abilities to provide positive experiences to all customers.
Key Responsibilities
- Under the direction of the General Manager, oversee the overall security of the casino facility, employees, guests, and volunteer workers.
- Execute assigned duties in a positive and professional manner, adhering to Casino Terms and Conditions, Operating Guidelines, and established company policies.
- Lead the Security team, responsible for hiring, training, and developing team members.
- Ensure the safe guarding of all monies and chips in accordance with policy.
- Arm and disarm alarm systems.
- Assign schedules and duties to Security guards.
- Provide prompt, courteous, and friendly service to patrons and fellow employees.
- Complete written reports on all incidents.
- Maintain the integrity of the gaming industry in Alberta and in accordance with AGLC.
- Ensure surveillance and recording equipment is in good operating condition.
- Identify and monitor suspected criminal activity.
- Maintain a high level of knowledge of all casino games and methods of play.
- Liaise with and provide assistance to the local police service.
- Conduct preventative patrols, enforce casino policies.
- Oversee and maintain the administration of security programs.
- Participate in other projects as assigned.
- Monitor all incoming and outgoing employees, customers, vendors, and suppliers.
- Participate in training seminars in all operations areas.
- Participate in monthly Casino operational and departmental meetings.
Requirements
- Professional appearance and manners.
- Previous experience as a Security guard required.
- Attention to detail in all areas of work.
- Highly effective teamwork skills.
- Effective communication skills with individuals at all levels of the organization.
- Able to effectively communicate both verbally and in writing.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to work well under pressure and provide good customer care.
- Strong work ethic and positive team attitude.
- Computer literacy, including effective working knowledge of MS Office.
- Must be able to obtain a Security Clearance.
Work Conditions
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Must be available to work all shifts, including evenings, weekends, and holidays.
- Must be able to work in a fast-paced working environment.
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