Mate - City Cruises

7 days ago

Gananoque, Ontario, Canada Hornblower Cruises and Events Full time
About the Opportunity

The Mate is a key member of our City Cruises team, responsible for maintaining the appearance of the vessel, directing daily activities of the crew, and ensuring the cleanliness and safety of the vessel. This role requires a high level of adaptability, dynamism, and a commitment to upholding the strictest safety standards for guests and crew.

Crew Benefits
  • Competitive Wage
  • Retention Bonus - up to $
  • Complimentary Cruise Tickets & Uniforms
  • Crew Recognition Awards
  • Crew Referral Program - up to $ per referral
  • Crew Events
  • Paid Training
Essential Duties & Responsibilities
  • Provide exceptional hospitality to guests and coworkers, adhering to our company's RESPECT Service System
  • Assign deck crew tasks and provide direction to ensure efficient operations
  • Stand bridge watch and assist in the safe navigating and maneuvering of the vessel
  • Take command in the event of the Captain's inability to do so
  • Maintain the cleanliness and safety of the vessel, including loading and unloading materials
  • Handle lines to moor vessels to the pier when necessary
  • Stand watch to identify potential obstructions and locate navigational aids
  • Provide assistance to the Engineer in operating and maintaining ship equipment
  • Escalate any mechanical or maintenance issues to the Director of Marine Operations
Additional Responsibilities
  • Be prepared to begin work at scheduled times
  • Maintain uniform and personal grooming in compliance with appearance standards
  • Perform additional job duties as assigned
Requirements & Qualifications
  • Must obtain a valid Chief Mate (limited for a vessel of 60 gross tonnage) or more upon hire
  • or equivalent as recognized by the Ministry of Education
  • At least one (1) to three (3) years' maritime experience
  • Current Marine Basic First Aid
  • Current (within previous two (2) years) Transport Canada approved marine medical certification
  • Must hold a valid passport to enter the United States
  • Must be able to effectively understand and convey written and verbal information to guests and coworkers
  • Energetic and enthusiastic personality essential
  • Must be service-oriented, actively looking for ways to help others
  • Will work for extended periods without sitting
  • Must be able to wear assigned Personal Protective Equipment (PPE) as required
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 30 pounds (14 kilograms)
  • Walk, stand, sit, and work in all types of weather conditions for extended periods
  • Will be required to be available for work on all major holidays

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