City Cruises Mate

5 days ago


Gananoque, Ontario, Canada Hornblower Cruises and Events Full time
About the Opportunity

The Mate is a key member of our City Cruises team, responsible for maintaining the appearance of the vessel, directing daily activities of the crew, and ensuring the cleanliness and safety of the vessel. This role requires a high level of adaptability, dynamism, and a commitment to our RESPECT Service System.

Key Responsibilities
  • Provide exceptional hospitality to guests and crew, upholding the highest standards of our RESPECT Service System.
  • Assign deck crew tasks and provide direction to ensure efficient operations.
  • Stand bridge watch and assist in the safe navigating and maneuvering of the vessel.
  • Take command in the event of the Captain's inability to do so.
  • Maintain the cleanliness and safety of the vessel, including loading and unloading materials.
  • Handle lines to moor vessels to the pier when necessary.
  • Stand watch to identify potential obstructions and navigate the vessel safely.
  • Assist the Engineer in operating and maintaining ship equipment.
  • Escalate any mechanical or maintenance issues to the Director of Marine Operations.
Requirements and Qualifications
  • Must hold a valid Chief Mate (limited for a vessel of 60 gross tonnage) or equivalent certification.
  • At least one to three years of maritime experience.
  • Current Marine Basic First Aid certification.
  • Current Transport Canada approved marine medical certification.
  • Valid passport to enter the United States.
  • Ability to effectively communicate with guests and crew.
  • Energetic and enthusiastic personality.
  • Service-oriented and proactive in helping others.
  • Ability to work extended periods without sitting.
  • Ability to wear assigned Personal Protective Equipment (PPE).
  • Ability to lift up to 30 pounds and work in various weather conditions.
About Us

Hornblower Cruises and Events is a leading provider of exceptional experiences on land and water. Our commitment to providing amazing experiences has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. We are an enthusiastic team that thrives in an environment where communication, creativity, and cooperation are encouraged.

Our RESPECT Service System embodies our mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

We are proud to be an Equal Employment Opportunity employer, committed to providing a work environment free of harassment and/or discrimination of any type. Our employment and workplace decisions will be based on company needs, job requirements, and individual job qualifications and skills.



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