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Customer Service Representative

2 months ago

London, Ontario, Canada TD Bank Full time
Job Title: London Credit Card Representative

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a London Credit Card Representative. As a key member of our contact centre team, you will be responsible for providing exceptional customer service and support to our clients, helping them to achieve their financial goals and resolve any issues they may be experiencing.

Key Responsibilities:

  • Customer Service: Provide timely and effective support to customers, responding to their inquiries and resolving any issues they may be experiencing.
  • Product Knowledge: Develop and maintain a strong understanding of our credit card products and services, including features, benefits, and eligibility criteria.
  • Communication: Communicate effectively with customers, both verbally and in writing, to ensure that their needs are met and they are satisfied with the service they receive.
  • Problem-Solving: Identify and resolve customer issues in a timely and professional manner, escalating complex issues to senior colleagues or management as needed.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives, sharing knowledge and best practices to improve customer service and support.

Requirements:

  • Education: High School Diploma or equivalent.
  • Language Skills: Fluency in English, with the ability to communicate effectively with customers and colleagues.
  • Customer Service Experience: Previous experience in a customer-facing role, with a strong focus on providing exceptional service and support.
  • Technical Skills: Proficiency in computer systems and applications, with the ability to navigate multiple screens and systems simultaneously.
  • Flexibility: Ability to work in a fast-paced environment, with a flexible approach to meeting customer needs and resolving issues.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package, including health and wellness benefits, retirement savings, and paid time off.
  • Opportunities for Growth: Opportunities for career advancement and professional development, with a focus on helping you achieve your goals and aspirations.
  • Collaborative Team Environment: A collaborative and supportive team environment, with a focus on teamwork and collaboration to achieve shared goals and objectives.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and skills, to [insert contact information].