Bilingual Service Support Analyst

1 month ago


Calgary, Alberta, Canada PBS Systems Full time
The Opportunity

PBS Systems is a leading provider of dealership management systems in North America, serving over 30 years in the industry. We are seeking a highly skilled and bilingual Service Support Analyst to join our Client Services team.

The Role

As a Service Support Analyst, you will provide excellent training and support to our customers in the Service module of our software, assisting them during the development, installation, and training process. You will work closely with customers to resolve issues and provide timely support, ensuring a seamless experience.

Responsibilities
  • Provide training and support to customers in the Service module of our software
  • Assist customers with new software installation and training
  • Write up tickets and investigate issues that arise
  • Escalate issues to the corresponding teams
  • Maintain documentation and update processes as needed
  • Respond to internal and external training requests in a timely manner
Qualifications
  • Excellent communication skills in both English and French
  • Computer proficiency with strong knowledge of Microsoft Office Suite
  • 1-2 years previous experience in the automotive industry or dealership environment
  • Superior customer service skills
  • Excellent problem-solving and trouble-shooting skills
What We Offer
  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Access to an onsite gym at some locations and/or corporate membership to Goodlife


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