Bilingual Service Support Specialist

4 weeks ago


Calgary, Alberta, Canada PBS Systems Full time
About PBS Systems

PBS Systems is a leading provider of dealership management systems in North America, serving the retail automotive industry for over 30 years. Our software platform is designed to run all aspects of an automotive dealership, including sales, service, inventory management, and accounting modules.

The Opportunity

We are seeking a highly motivated and organized individual to join our Client Services team as a Bilingual Service Support Analyst. As a key member of our team, you will provide excellent training and support to our customers in the Service module of our software, ensuring a seamless experience for our clients.

Responsibilities
  • Provide expert training to customers in the Service module of our software in both English and French
  • Deliver exceptional customer service to our clients
  • Write and investigate tickets, escalating issues to the corresponding teams as needed
  • Support and troubleshoot issues with the Service Support team
  • Maintain accurate documentation and update processes as they change within the department
  • Respond to internal and external training requests in a timely manner
  • Work directly with customers to train all sessions in assigned modules
  • Be able to navigate our software (Service module) to better assist customers
  • Travel one week per month (25% to Canada and the USA)
Qualifications
  • Excellent communication skills in both English and French
  • Strong computer proficiency with Microsoft Office Suite
  • 1-2 years of experience in the automotive industry or dealership environment
  • Superior customer service skills
  • Excellent problem-solving and troubleshooting skills
  • Strong documentation abilities
  • Effective time management and organizational skills, with strong multi-tasking and prioritization
  • Willingness to go the extra mile
  • Commitment to ongoing education and cross-training
  • High School diploma
What We Offer
  • Internal promotion and growth opportunities
  • An education department dedicated to helping you grow professionally and personally
  • The opportunity to travel and explore new destinations
  • Access to an onsite gym at some locations and/or corporate membership to Goodlife
  • Free parking
  • Staff events and social activities
  • Bonus for product certification up to $4,800 per year
  • Great referral bonus
  • Staff discounts with GM, Dell, and more


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