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Head of Customer Care Operations

3 months ago

Conception Bay South, Newfoundland and Labrador, Canada Circle K Full time

Lead Customer Service Representative

As a Lead Customer Service Representative, you will benefit from:

  • Comprehensive Medical, Vision, Dental, and Life Insurance, including long-term Disability options
  • Flexible working hours to suit your lifestyle
  • Employment with a large, stable organization
  • Rapid career progression opportunities
  • Diverse tasks to keep your work engaging
  • Weekly salary payments
  • Additional compensation for night shifts
  • Exclusive employee discounts
  • Access to a scholarship program
  • Recognition program for years of service
  • Corporate discount offerings

Your primary responsibilities will include:

Supporting the store manager and assistant manager with various administrative duties. You will welcome customers, operate the cash register, provide product recommendations, and occasionally assist with our food service program. Your role will be dynamic, as you will engage in various activities throughout the store to uphold our high standards for cleanliness and deliver prompt, friendly service to our clientele. Daily interactions with numerous customers will create a lively and enjoyable work atmosphere as you complete your tasks.

We are seeking candidates who possess:

  • Strong customer service skills
  • Excellent communication abilities and a friendly demeanor
  • The capability to work efficiently while enjoying the process
  • A collaborative spirit to achieve team objectives
  • Creative problem-solving skills
  • Quick thinking and the ability to offer constructive suggestions

Preferred qualifications include:

  • Experience in customer service roles
  • Supervisory or leadership experience
  • A desire to advance your career
  • A positive attitude and willingness to learn

Circle K is committed to fostering diversity and inclusion, striving to create a safe, accessible, and fulfilling workplace that highlights the unique contributions of our employees to our business success. We are dedicated to employment equity and encourage a wide range of applications to ensure our workforce reflects the diversity of our customers and communities. Accommodations are available upon request for applicants participating in all aspects of the selection process.