Retail Store Manager

2 days ago

Lethbridge, Alberta, Canada Twenty Four Karats Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Manager to join our team at Twenty Four Karats. As a key member of our management team, you will be responsible for overseeing the daily operations of our retail store, ensuring that our customers receive exceptional service and that our store is always stocked with a wide range of high-quality products.

Key Responsibilities
  • Staff Supervision: Supervise and manage a team of sales staff, including apprentices, sales associates, and design team members, to ensure that they are working efficiently and effectively to meet sales targets.
  • Sales and Merchandising: Assign sales staff to duties, manage sales floor displays, and ensure that merchandise is properly stocked and displayed to meet customer needs.
  • Inventory Management: Organize and maintain inventory levels, including ordering merchandise and authorizing returns, to ensure that our store is always stocked with the latest products.
  • Customer Service: Provide exceptional customer service, resolving issues and answering questions to ensure that our customers are satisfied with their shopping experience.
  • Reporting and Analysis: Prepare and analyze sales reports, merchandising reports, and personnel reports to identify trends and areas for improvement.
  • Performance Management: Conduct regular performance reviews with sales staff to ensure that they are meeting their sales targets and providing excellent customer service.
Requirements
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a retail management role.
  • Language: Fluency in English.
  • Work Schedule: 30 hours per week.

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