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Resident Experience Coordinator
2 months ago
Wage Leveling Rate of Pay: $50.62
We are seeking a highly skilled and compassionate Resident & Family Experience Coordinator III to join our team at Nicola Lodge Care Community.
This critical role plays a vital part in enhancing the lives of our residents and their families, fostering a warm and welcoming environment that ignites human connection.
As a Resident & Family Experience Coordinator III, your key responsibilities will include:
Key Responsibilities:
- Leading the resident move-in, transfer, and move-out process, ensuring seamless transitions and exceptional experiences.
- Providing social work counseling services, collaborating with the inter-professional team to assess and develop plans of care that meet residents' psychosocial and social needs.
- Planning, developing, implementing, and evaluating individual social work services and support groups to address the unique needs of residents and families.
- Supporting residents and families during advanced care planning and treatment plan conversations, including funeral arrangement discussions.
- Recruiting and supervising social work students' placements.
- Responding to feedback and correspondence in a timely manner, ensuring satisfactory outcomes and maintaining a high level of customer satisfaction.
Requirements:
- Social Worker registration per provincial legislation.
- Minimum of three years' experience in healthcare, social services, or a related sector.
- Knowledge of the Long Term Care Act & Regulations preferred.
- Strong oral and written communication skills, with the ability to organize, plan, and delegate responsibilities.
At Nicola Lodge Care Community, we are committed to providing exceptional care and services to our residents and their families. If you are passionate about making a difference in the lives of others, we encourage you to apply for this rewarding opportunity.
We are an equal opportunities employer and welcome applications from diverse candidates. In accordance with provincial regulations, we will provide support for accommodations throughout the recruitment, selection, and assessment process.
