Employee Services Advisor
3 weeks ago
Sun Life - Employee Services Advisor
The Employee Services Advisor plays a crucial role in delivering first-line guidance and assistance to staff regarding HR policies, systems, and procedures. This position entails handling customer inquiries and ensuring prompt resolutions.
Key Responsibilities:
- Oversee and manage inquiry volumes
- Deliver outstanding service to both internal and external stakeholders
- Address questions concerning HR policies and initiatives
- Guide employees on self-service functionalities
- Document and monitor inquiries using the Case Management system
- Clarify policies and procedures
- Collaborate with management for ongoing enhancements
Qualifications:
- Exceptional Customer Service Abilities
- Strong Communication Skills
- Experience in Human Resources
- Meticulous Attention to Detail
- Effective Problem-Solving Skills
- Commitment to Operational Excellence
Preferred Qualifications:
- Experience in HR Shared Services
- Background in a Call Centre setting
- Familiarity with Workday and ADP GlobalView
Sun Life values diversity and inclusion. Flexible work arrangements are offered. Explore this opportunity within the Human Resources sector at Sun Life.
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