Optical Professional

4 weeks ago

Burlington, Ontario, Canada EssilorLuxottica Group Full time
Job Title: Licensed Optician - Burlington, ON

Job Summary:

LensCrafters is seeking a skilled Licensed Optician to join our team in Burlington, ON. As a Licensed Optician, you will be responsible for delivering exceptional customer service, providing expert advice on eyewear, and ensuring that every customer leaves our store with a perfect fit.

Key Responsibilities:

  • Welcome and engage with customers, setting expectations and providing personalized service
  • Custom fit glasses and precisely place prescriptions in lenses
  • Act as a leader in optical acumen, providing expert advice and guidance to customers
  • Take and record measurements, accurately adjust and fit eyewear with attention to detail
  • Assist team members with complex product needs and prescriptions
  • Accurately and thoroughly use technology, demonstrating exceptional product knowledge and use of appropriate tools
  • Proactively explore root causes of issues, think forward, and ensure customer satisfaction and expectations are exceeded
  • Ability to multitask, prioritize, and manage time with competing priorities
  • Strive to achieve exceptional results on Brand KPIs and competencies
  • Take pride in store appearance, help maintain a clean, attractive, and organized store environment
  • Inform management of safety opportunities and demonstrate safe work practices
  • Resourceful, self-motivated, and committed to continual learning, improvement, and results
  • Adhere to company policies and procedures, including discounts, promotions, and inventory management

Requirements:

  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills, including communication, listening, and team building
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills, including the ability to use and carry an iPad/tablet
  • Familiarity with POS, computers, and calculators
  • Embracing new technology and change

Preferred Qualifications:

  • Previous customer service and retail experience

What We Offer:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer:

LensCrafters is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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