Optical Professional

1 month ago

Burlington, Ontario, Canada EssilorLuxottica Full time

Requisition ID:
Store #: LensCrafters
Position: Full-Time
Total Rewards:

At EssilorLuxottica, we're dedicated to delivering exceptional vision care to our customers. As a Licensed Optician, you'll play a crucial role in helping us achieve this goal.

As a key member of our team, you'll have the opportunity to develop your skills and knowledge in the optical industry, while providing exceptional customer service and sales techniques to grow in your career.

LensCrafters is the largest optical retailer in North America, with over 1,000 stores and a reputation for quality and excellence. As part of our team, you'll be part of a dynamic and supportive environment that values innovation and customer satisfaction.

Key Responsibilities:


• Welcome all customers and set clear expectations

• Custom fit glasses and precisely place prescriptions in lenses

• Act as a leader in optical acumen and provide expert advice to customers

• Take and record measurements, accurately adjust/fit eyewear with attention to detail, and ensure finished eyewear meets standards and customer needs

• Assist team members with complex product needs and prescriptions

• Accurately and thoroughly use technology, despite time pressure and customer volume, and demonstrate exceptional product knowledge and use of appropriate tools

• Proactively identify and resolve customer issues, ensuring satisfaction and exceeding expectations

• Ability to multitask, prioritize, and manage time with competing priorities

• Strive to achieve exceptional results on Brand KPIs and competencies

• Take pride in store appearance, help to keep the store clean, attractive, and organized

• Inform management of safety opportunities and demonstrate safe work practices

• Resourceful, self-motivated, and committed to continual learning, improvement, and results

• Adhere to company policies and procedures, including discounts, promotions, and inventory management

BASIC QUALIFICATIONS:


• High School graduate or equivalent

• State Licensure

• Optical dispensing experience

• Strong customer service skills: communicator, listener, and team builder

• Knowledge of current store merchandise

• Strong basic math skills

• Awareness of current fashion trends

• Selling skills – ability to use and carry an iPad/tablet

• Familiarity with POS, computers, and calculators

• Embrace new technology and change

PREFERRED QUALIFICATIONS:


• Previous customer service and retail experience

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