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IT Support Specialist
2 months ago
BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are seeking a knowledgeable, dedicated, and self-driven support specialist to join our team.
Job SummaryWe are looking for an IT Support Specialist to provide internal technical assistance to our organization, resolve IT-related issues, and collaborate with our team and external IT specialists to maintain the functionality of our IT systems.
Key Responsibilities- Configure, install, and update computer systems, network equipment, and peripheral devices
- Respond to technical support inquiries from team members
- Work collaboratively to manage and maintain our in-house technology, including our internal server and routers
- Work collaboratively to manage data backup and other systems to minimize company loss
- Assist in the setup and management of SharePoint and Microsoft 365 for all team members
- Work collaboratively to ensure security measures are in place and actively participate in cybersecurity initiatives and SOC audits
- Work collaboratively to ensure there is alignment and clear communication on business needs, initiatives, best practices, and processes between BIS and our external IT specialists
- Ensure documentation of technical support processes, solutions, and configurations is kept up to date
- Manage the tracking of all company technical assets
- 2+ years of experience working as a Level 2 IT support technician or in a similar role
- Excellent working knowledge of computer systems, network and systems administration, databases, and data storage systems, and phone systems
- Post-secondary education in an IT-related field is an asset
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be advantageous
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
We are a collaborative and open environment that lends itself to learning and growth. We integrate new ideas and best practices quickly when they further the development of our software and company.
We are looking for someone to join our team in-person at our Sherwood Park, AB office.
