IT Support Specialist

3 weeks ago

Sherwood Park, Alberta, Canada BIS Safety Software Full time
About BIS Safety Software

BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding and are seeking a knowledgeable, dedicated and self-driven support specialist to join our team.

Job Summary

In this role, you will provide internal technical assistance to our organization, resolve IT-related issues, and collaborate with our team and our external IT specialists to maintain the functionality of our IT systems.

Key Responsibilities
  • Configure, install and update computer systems, network equipment, and peripheral devices
  • Respond to technical support inquiries from team members
  • Work collaboratively to manage and maintain our in-house technology, including our internal server and routers
  • Work collaboratively to manage data backup and other systems to minimize company loss
  • Assist in the setup and management of SharePoint and Microsoft 365 for all team members
  • Work collaboratively to ensure security measures are in place and actively participate in cybersecurity initiatives and SOC audits
  • Work collaboratively to ensure there is alignment and clear communication on business needs, initiatives, best practices and processes between BIS and our external IT specialists
  • Ensure documentation of technical support processes, solutions, and configurations is kept up to date
  • Manage the tracking of all company technical assets
Requirements
  • 2+ years experience working as a Level 2 IT support technician or in a similar role
  • Excellent working knowledge of computer systems, network and systems administration, databases and data storage systems, and phone systems
  • Post-secondary education in IT related field is an asset
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be advantageous
Why Join Us

At BIS, we pride ourselves in being very entrepreneurial in nature. Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.

We are looking for like-minded individuals who are interested in growing with us.

What We Offer
  • Comprehensive benefits package
  • Health spending account
  • Growth opportunities
  • Flexible working hours
  • On-the-job training
  • Work-life balance
  • Free on-site parking
  • Social committee
  • Fun, open and collaborative environment

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