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Auto Insurance Professional

2 months ago


Winnipeg, Manitoba, Canada Gallagher Full time
About the Role

We are seeking a highly skilled and experienced Client Solutions Manager to join our team at Gallagher. As a key member of our Auto Insurance team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Support a designated portfolio of clients, building and maintaining strong relationships to drive business retention and growth.
  • Review accounts at renewal, taking the necessary steps to place coverage required by the client, re-marketing when necessary, and adhering to binding authority set by carriers.
  • Respond to client inquiries in a timely and efficient manner, maintaining a high level of customer satisfaction.
  • Identify upselling and cross-selling opportunities, driving the creation of quality leads and working with Account Executives to bind clients.
  • Stay up-to-date on new products and policy changes, consistently acting to upgrade insurance market knowledge.
  • Collaborate with fellow team members, providing reception backup and answering incoming calls as needed.
  • Manage the reception area to maintain a professional image, greeting and advising visitors as required.
Requirements
  • 1-2 years of experience in Auto insurance, preferably in a brokerage environment.
  • FOI & IWS Certification required.
  • Level 1 licensing considered a strong asset for the role.
  • CAIB, CIP or CRM designations considered an asset for the role.
  • Knowledge of EPIC an asset.
About Gallagher

Gallagher is a leading insurance broker and risk management advisor, dedicated to delivering exceptional service to our clients. We offer a competitive salary, great teams, and exciting career opportunities, as well as a wide range of benefits, including flexible medical and dental coverage, life insurance options, retirement savings, and more.