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Auto Insurance Professional
2 months ago
We are seeking a highly skilled and experienced Client Solutions Manager to join our team at Gallagher. As a key member of our Auto Insurance team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Support a designated portfolio of clients, building and maintaining strong relationships to drive business retention and growth.
- Review accounts at renewal, taking the necessary steps to place coverage required by the client, re-marketing when necessary, and adhering to binding authority set by carriers.
- Respond to client inquiries in a timely and efficient manner, maintaining a high level of customer satisfaction.
- Identify upselling and cross-selling opportunities, driving the creation of quality leads and working with Account Executives to bind clients.
- Stay up-to-date on new products and policy changes, consistently acting to upgrade insurance market knowledge.
- Collaborate with fellow team members, providing reception backup and answering incoming calls as needed.
- Manage the reception area to maintain a professional image, greeting and advising visitors as required.
- 1-2 years of experience in Auto insurance, preferably in a brokerage environment.
- FOI & IWS Certification required.
- Level 1 licensing considered a strong asset for the role.
- CAIB, CIP or CRM designations considered an asset for the role.
- Knowledge of EPIC an asset.
Gallagher is a leading insurance broker and risk management advisor, dedicated to delivering exceptional service to our clients. We offer a competitive salary, great teams, and exciting career opportunities, as well as a wide range of benefits, including flexible medical and dental coverage, life insurance options, retirement savings, and more.