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Hummingbird Lodge Team Lead

2 months ago


Nelson, Canada WhiteWater Ski Resort Full time
Job Title: Hummingbird Lodge Team Lead

Location: Hummingbird Lodge & Campground

Department: Hummingbird Lodge & Campground

Reports to: Hummingbird Lodge & Campground Supervisor

Employment Status/Type: Full-time, Seasonal (Nov-April)

Compensation: $ (DOE) alongside further employee perks and benefits.

Job Summary:

As a key member of the Hummingbird Lodge team, the Team Lead will oversee and maintain all aspects of accommodation and services, ensuring exceptional guest experiences and efficient resort operations. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  1. Embody and promote Whitewater's mission statement and values.
  2. Foster a safe and sustainable work environment, adhering to emergency response plans, health and safety protocols, and safe work procedures.
  3. Champion environmentally responsible practices in daily operations.
  4. Assist with kitchen duties as needed.
  5. Serve as the primary point of contact for camping, RV parking, and suite-related inquiries.
  6. Manage reservations and bookings through Campspot and AirBnB.
  7. Collaborate with the janitorial team to maintain the suite's cleanliness.
  8. Order and maintain inventory for housekeeping products and other suite supplies.
  9. Ensure timely maintenance issue resolution and report to supervisors as necessary.
  10. Oversee waste management, recycling, and pest control initiatives.
  11. Manage rental inventory, including equipment setup and guest assistance.
  12. Stay knowledgeable about Backcountry Education courses and assist guests with course information.
  13. Create a welcoming atmosphere for the backcountry community.
  14. Participate in staff training and development.
  15. Act as Supervisor of the Day, overseeing lodge and campground operations, including food and beverage, accommodation, equipment, guest services, risk management, and regulatory compliance.
  16. Collaborate with department supervisors and managers to ensure resort standards are met for marketing, guest services, retail, rentals, facility maintenance, janitorial, trail maintenance, and hazard reporting.
Requirements:
  1. 1-2 years of leadership experience, preferably in a similar environment.
  2. Kitchen experience is an asset.
  3. Previous backcountry or remote lodge experience is beneficial.
  4. Strong administrative skills, including proficiency in Microsoft Office suite applications, POS systems, and electronic and hard copy file management.
  5. Serving it Right certification.
  6. Food Safe 1 certification is an asset.
Skills and Abilities:
  1. Superior time management and multitasking skills, with the ability to prioritize tasks and manage deadlines.
  2. Strong leadership and problem-solving skills.
  3. Self-motivated and proactive in guiding the facility.
  4. Maintains a professional demeanor in all guest and staff interactions.
  5. Conflict resolution skills.
  6. Excellent oral and written communication skills.
  7. Ability to solve problems logically and make decisions in unique situations.
  8. Knowledge of food and beverage service is an asset.
  9. Bear aware training is considered an asset.

Please note: A criminal record check will be required as part of the hiring process.