Warehouse Operations Specialist

3 days ago

Burlington, Ontario, Canada CB Canada Full time

Job Summary

A Warehouse Associate II plays a crucial role in meeting operational key performance indicators. This experienced employee has a solid understanding of warehousing principles and practices. The position is responsible for various warehouse functions, including unloading, sorting, picking, kitting, packing, shipping, and cycle counts. The Warehouse Associate II may be responsible for multiple accounts and utilize PC-based warehouse management systems to track packages, confirm shipments, print labels, and perform inventory counts. Additionally, this role may involve the use of RF Scanners, carts, pallet jacks, and/or forklifts. The employee may have direct customer and vendor contact and work under supervision by the Warehouse Lead or Supervisor.

Duties and Responsibilities:

  • Receive and inspect inbound product according to established Standard Operating Procedures (SOPs).
  • Store product in the correct location based on SOPs.
  • Process returns, count and confirm quantities, determine condition, and complete necessary paperwork (e.g., separate invoices and match to bills).
  • Obtain orders, prioritize if necessary, and select products from the proper locations.
  • Verify accuracy of orders picked, including product name and size, product code, lot number, expiration date, and quantity. Escalate concerns to Lead or Supervisor.
  • Prepare and securely pack product based on SOPs.
  • Place the appropriate documentation with each order and ensure all cases are clearly labelled and accurately marked (e.g., pick/pack slips, refrigerate stickers).
  • Coordinate the pick-up of shipments, contact carriers for estimated time of arrival (ETA), and schedule delivery.
  • Handle products and perform duties according to client procedures, Good Manufacturing Practices (GMP)/SOP, and government/compliance regulations.
  • Palletize cases, wrap, and load skids onto trailers.
  • Create shipping labels and other necessary paperwork for parcels and Less Than Truckload (LTL) skid shipments (e.g., waybills, shipping manifests, shipping labels); maintain accurate shipping data in the warehouse management system.
  • Work at heights and in cold storage environments.
  • Coordinate outbound shipments.
  • Safely operate various power equipment, including pallet movers, forklifts, reach trucks, and order pickers.
  • Use RF Scanners to electronically scan barcodes.
  • Enter inventory into the warehouse management system, verify information accuracy, and perform scheduled processes (e.g., billing, reports, issue sheets) according to SOPs.
  • Conduct physical inventory or cycle counts daily, weekly, and/or monthly based on SOPs.
  • Develop a physical inventory plan, monitor physical inventories, identify all Over Stock/Shortages/Damages (OS&D), and report or correct any errors or discrepancies.
  • Respond promptly to customer/client inquiries, resolve problems, and communicate service issues to Supervisor.
  • Compile daily and monthly client reports per SOP, including customer Key Performance Indicator (KPI) reports.
  • Promote safe work practices among colleagues, point out areas where safety training and enforcement are needed, and participate in the Comprehensive Health & Safety Program (CHSP) committee.
  • Ensure all equipment is in proper working order (e.g., counterbalance/doors/docks/signal lights).

Education and Experience:

  • High school diploma or equivalent.
  • Warehouse experience is required.

CB Canada is an equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in CB Canada.

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