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User Support Professional
2 months ago
Nasri Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users, troubleshooting issues, and implementing solutions.
Key Responsibilities- Technical Support: Provide technical support to users, including troubleshooting, resolving issues, and implementing solutions.
- Problem Solving: Research and implement solutions to complex technical problems.
- Log Maintenance: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Equipment Setup: Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
- Supervision: Supervise 1 to 2 people.
- Transportation: Public transportation is available.
- Work Environment: Work in a fast-paced environment, requiring attention to detail.
- Personal Suitability: Demonstrate initiative, teamwork, and a commitment to excellence.
- Education: College/CEGEP degree.
- Experience: 1 year to less than 2 years of experience in a technical support role.
- Language: Fluency in English.
- Work Hours: 35 hours per week.