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User Support Professional

2 months ago


Brampton, Ontario, Canada Nasri Inc Full time
About the Role

Nasri Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users, troubleshooting issues, and implementing solutions.

Key Responsibilities
  • Technical Support: Provide technical support to users, including troubleshooting, resolving issues, and implementing solutions.
  • Problem Solving: Research and implement solutions to complex technical problems.
  • Log Maintenance: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Equipment Setup: Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
  • Supervision: Supervise 1 to 2 people.
  • Transportation: Public transportation is available.
  • Work Environment: Work in a fast-paced environment, requiring attention to detail.
  • Personal Suitability: Demonstrate initiative, teamwork, and a commitment to excellence.
Requirements
  • Education: College/CEGEP degree.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Hours: 35 hours per week.