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Deli Department Supervisor

3 months ago

Bolton, Canada Fortinos Full time

Fortinos is seeking a dedicated Deli Manager to lead our team and ensure exceptional customer service in our deli department.

The ideal candidate will possess a passion for delivering outstanding customer experiences and maintaining our reputation for quality and service excellence.

  • Lead and Motivate: Supervise and guide deli staff, fostering a positive and productive work environment while ensuring efficient and courteous service to all customers.
  • Product Management: Order and manage deli products and supplies, ensuring optimal inventory levels and freshness.
  • Department Operations: Organize and maintain the department, including signage and displays, to create an inviting and appealing shopping experience for our customers.
  • Sales & Profitability: Drive sales and maximize gross profit by meeting established sales goals and budgets. Implement strategies to enhance customer engagement and product promotion.
  • Training & Development: Train new employees on deli procedures, product knowledge, and customer service standards. Develop and implement training programs to enhance team skills and performance.
  • Safety & Sanitation: Ensure strict adherence to safety protocols and sanitation guidelines within the department, maintaining a clean and hygienic work environment.
  • Customer Focus: Respond promptly and effectively to customer inquiries, requests, and concerns, resolving issues with professionalism and empathy.