Delicatessen Supervisor

Job Summary:

As a Deli Manager at Fortinos, you will be responsible for the efficient operation of the deli department, ensuring exceptional customer service and maintaining high-quality standards.

Key Responsibilities:

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• Customer Service: Provide courteous and timely service to customers, maintaining a friendly and personalized experience.
  
• Deli Department Management: Direct and supervise deli staff, ensuring efficient and courteous customer service.
  
• Product Ordering: Order deli, cheese, and pasta products, as well as supplies.
  
• Department Organization: Organize and set up the department, ensuring proper signage and displays.
  
• Price Changes: Process price changes and identify "special" items.
  
• Sales and Profit Maximization: Maximize sales and gross profit, meeting sales goals and budgets.
  
• Damage and Return Management: Handle damages and process returns.
  
• Employee Training: Train new employees.
  
• Scheduling: Schedule deli clerks, controlling wage costs.
  
• Compliance: Interpret and administer Company policy, ensuring compliance with the union contract.
  
• Equipment Maintenance and Safety: Maintain equipment and ensure the safety and sanitation of the department.
  
• Customer Relations: Respond to customer inquiries, requests, and complaints.
  

Requirements:

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• Customer Service Skills: Exceptional customer service skills.
  
• Experience: Minimum 2-5 years' deli experience in a retail grocery environment, with previous management experience an asset.
  
• Flexibility: Ability to work a variety of hours, including days, evenings, and weekends.
  
• Communication and Interpersonal Skills: Excellent organization, communication, and interpersonal skills.
  

We are committed to creating a diverse and inclusive workplace.

Fortinos is an independently owned corporation licensed to use the "FORTINOS" trademark(s) by Loblaw Inc.