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IT Operations Manager

2 months ago

Calgary, Alberta, Canada Field Law Full time
IT Operations Manager

Field Law is a leading law firm with offices in Calgary, Canmore, Edmonton, and Yellowknife. We are dedicated to delivering exceptional legal services and leveraging technology to enhance our operations.

The IT Operations Manager will oversee the day-to-day operations of our IT infrastructure, ensuring the highest levels of availability, performance, and security. This role involves managing a team of IT professionals, implementing best practices, and supporting our firm's growth by driving continuous improvement.

Key Responsibilities
  • Manage and support the firm's IT infrastructure, including servers, networks, and end-user systems.
  • Lead and mentor the IT operations team, fostering a culture of excellence and accountability.
  • Develop, implement, and maintain IT policies, procedures, and best practices.
  • Oversee incident management, problem resolution, and service request fulfillment to ensure timely and effective IT support.
  • Collaborate with the CIO and other stakeholders to align IT operations with the firm's strategic goals.
  • Oversee the management of Microsoft ecosystem technologies, including Microsoft 365, Azure, Entra ID, Windows Server, and security solutions.
  • Manage IT budgets, track expenses, and ensure cost-effective use of resources.
  • Ensure compliance with relevant data protection and security standards.
  • Evaluate and implement new technologies to enhance operational efficiency and support business growth.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 10+ years of experience in IT operations, with at least 3 years in a managerial role.
  • Expert knowledge of the Microsoft ecosystem.
  • Proven experience managing processes and projects.
  • Strong knowledge of IT infrastructure, networking, and security best practices.
  • Proven experience in managing IT teams and delivering high-quality service.
  • Excellent problem-solving skills and the ability to thrive in a fast-paced environment.
  • Strong communication and interpersonal skills, with the ability to work collaboratively across departments.
Working Conditions
  • Ability to work in a fast-paced and dynamic work environment.
  • Normal week-day office hours (35 hours).