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Key Holder

2 months ago


Sudbury, Ontario, Canada Elegant Apparel Full time
About the Role

We are seeking a highly organized and detail-oriented Key Holder to join our sales team at Elegant Apparel. As a Key Holder, you will be responsible for overseeing the sales floor and ensuring a seamless customer experience.

Key Responsibilities
  • Assign Sales Workers to Duties: Effectively manage and allocate tasks to sales staff to ensure efficient operation of the sales floor.
  • Hire and Train Staff: Recruit, train, and develop sales team members to meet the needs of our customers.
  • Order Merchandise: Coordinate the receipt and storage of merchandise, ensuring accurate inventory levels.
  • Authorize Returns: Process returns and exchanges in a timely and professional manner.
  • Establish Work Schedules: Create and manage work schedules to meet business needs and ensure adequate staffing.
  • Sell Merchandise: Provide exceptional customer service and promote sales of Elegant Apparel products.
  • Prepare Sales Reports: Analyze sales data and prepare reports on sales volumes, merchandising, and personnel matters.
  • Resolve Customer Issues: Address customer complaints and concerns in a professional and courteous manner.
  • Organize Inventory: Maintain accurate inventory levels and ensure efficient storage and retrieval of merchandise.
  • Supervise Sales Staff: Provide guidance and support to sales team members to ensure excellent customer service.
  • Process Transactions: Handle cash, credit, and debit transactions accurately and efficiently.
Work Conditions and Physical Capabilities
  • Tight Deadlines: Meet sales targets and deadlines in a fast-paced retail environment.
  • Heavy Lifting: Lift and move merchandise as required.
  • Attention to Detail: Maintain accurate records and ensure attention to detail in all aspects of the role.
  • Standing for Extended Periods: Stand for long periods to provide excellent customer service.
Personal Suitability
  • Client Focus: Provide exceptional customer service and ensure customer satisfaction.
  • Excellent Communication: Communicate effectively with customers, staff, and management.
  • Flexibility: Adapt to changing business needs and priorities.
  • Organized: Maintain accurate records and ensure efficient operation of the sales floor.
  • Reliability: Demonstrate reliability and accountability in all aspects of the role.