Technical Support Specialist
3 days ago
We are seeking a highly skilled and experienced User Support Technician to join our team at B4U Videos & Computer Repair and Punjab Wireless. As a User Support Technician, you will be responsible for providing technical assistance and support to our customers, ensuring that they have a positive experience with our products and services.
Key Responsibilities:- Technical Support: Respond to customer inquiries and provide technical assistance via phone, email, or in-person.
- Problem-Solving: Analyze and resolve technical issues related to computer hardware, software, and network connectivity.
- Training and Education: Provide training and education to customers on how to use our products and services effectively.
- Documentation and Record-Keeping: Maintain accurate records of customer interactions, including issues resolved and customer feedback.
- Education: Secondary (high) school graduation certificate.
- Experience: 1 year to less than 2 years of experience in a technical support role.
- Language: English.
- Work Hours: 30 to 40 hours per week.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with excellent technical skills, we encourage you to apply for this exciting opportunity.
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