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Quality Documentation Specialist

2 months ago

Toronto, Ontario, Canada Lallemand Full time

About Lallemand Baking

Lallemand Baking is a leading provider of high-quality baking ingredients, including yeast and specialty products, serving customers across North America, Europe, the Middle East, and Africa. Our team of experts is dedicated to providing innovative solutions and exceptional customer service.

Job Summary

We are seeking a detail-oriented and organized Quality Documentation Specialist to join our growing team. In this role, you will play a vital part in ensuring the accuracy and accessibility of all quality documentation within our organization.

Key Responsibilities

  • Respond promptly and efficiently to customer requests for documentation, including quality questionnaires and technical specifications.
  • Collaborate with internal teams to maintain and update the company's SharePoint platform, ensuring that all documents are organized, accessible, and current.
  • Track and manage raw material documentation, verifying supplier approvals and maintaining up-to-date records.
  • Participate in the review and revision of technical documents, procedures, and other controlled materials to ensure compliance with industry standards and internal policies.
  • Contribute to the development and implementation of training plans for employees, aligning with continuous improvement initiatives within the quality assurance department.
  • Support the complaint handling process by gathering relevant documentation and collaborating with stakeholders to resolve customer issues effectively.
  • Perform other tasks related to documentation control and quality assurance as assigned.

Required Skills and Qualifications

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Bachelor's degree or equivalent in a scientific field.
  • Fluency in both French and English (written and spoken).

Preferred Skills and Experience

  • Experience working within the food industry, specifically in quality assurance and safety practices.
  • Familiarity with SharePoint platform administration and document management systems.

Personal Attributes

  • Demonstrated willingness to learn new skills and adapt to changing priorities.
  • Strong organizational skills and the ability to manage multiple projects simultaneously.
  • Excellent teamwork and collaboration abilities.
  • Exceptional attention to detail and accuracy.
  • Effective communication and interpersonal skills.