Community Manager

7 days ago

Winnipeg, Manitoba, Canada IWG plc Full time

About IWG plc

IWG plc is a leading global workspace provider, offering flexible and convenient workspaces to individuals and businesses. Our mission is to provide a seamless and exceptional customer experience, empowering our members to work from anywhere, at any time.

The Opportunity

We are seeking an experienced Community Manager to join our team at IWG plc. As a Community Manager, you will be responsible for the smooth operation of our workspace, ensuring that our members receive exceptional service and support. Your primary focus will be on creating a welcoming and productive environment, fostering a sense of community among our members, and driving business growth through effective sales support.

Key Responsibilities

  • Manage the day-to-day operations of the workspace, ensuring that all facilities and services are maintained to the highest standard.
  • Provide exceptional customer service, responding to member inquiries and resolving any issues promptly and professionally.
  • Develop and implement sales strategies to drive business growth, working closely with our sales team to identify new opportunities and build relationships with potential clients.
  • Lead and motivate a team of Community Associates, providing guidance and support to ensure that they are equipped to deliver exceptional service to our members.
  • Monitor and analyze key performance indicators (KPIs) to measure the success of our workspace, identifying areas for improvement and implementing changes as needed.

About You

We are looking for a highly motivated and experienced Community Manager who is passionate about delivering exceptional customer service and driving business growth. To be successful in this role, you will need:

A strong background in customer service, preferably in a hospitality or events environment.Experience in sales support and business development, with a proven track record of driving growth and revenue.Excellent communication and interpersonal skills, with the ability to build strong relationships with members, colleagues, and stakeholders.Strong leadership and management skills, with the ability to motivate and inspire a team to deliver exceptional results.Proficiency in MS Office and other basic IT equipment.

What We Offer

In return for your hard work and dedication, we offer a competitive total compensation package, including:

A generous paid time off plan, including sick leave and vacation time.12 paid company holidays per calendar year.A quarterly bonus plan program.A bright and inspiring work environment.Training and development opportunities aligned with great career path opportunities.A professional workplace community (business casual attire required).

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