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Bilingual IT Support Specialist
2 months ago
We are seeking a highly skilled Bilingual IT Support Technician to join our team at CB Canada. As a key member of our IT department, you will provide top-notch technical support to our end-users, ensuring they have a seamless experience with our systems and technology.
About the RoleThis is a permanent and hybrid role that requires strong communication skills, both written and verbal, in both English and French. You will work closely with our team to provide first and second-level technical support for all end-user hardware, software, printing, telephone, and mobility issues.
Responsibilities- Provide support for end-user hardware, software, printing, telephony, and mobility issues.
- Provide basic support for server/network and other infrastructure issues.
- Maintain user and computer accounts in the Active Directory infrastructure.
- Maintain user license assignments in the organization's Office 365 tenant.
- Perform IT onboarding and offboarding tasks for new hires.
- Provide desk-side support whenever possible, and remote support when necessary.
- Monitor the IT ticketing system throughout the day and promptly address tickets in alignment with departmental SLAs.
- Ensure that all support requests are logged in the ticketing system.
- Take ownership of end-user issues and see them through to successful resolution.
- Keep track of IT stock levels, placing procurement orders under the direction of the IT supervisor.
- Keep the IT asset register up to date with the most current information.
- Immediately alert the IT team to any major outages or widespread system issues.
- Ensure that Company assets are maintained responsibly and are disposed of in accordance with provincial law.
- University-level degree or equivalent diploma preferred.
- Fluency in both English and French (written and verbal) is mandatory for the role.
- 2+ years' previous experience providing end-user IT support in a mid-size enterprise setting.
- Excellent time management skills with ability to effectively work with high volumes of tickets.
- Proven ability to simplify complex issues and communicate in a way which is easy to understand.
- Strong problem identification and problem resolution skills.
- Ability to troubleshoot in a Microsoft environment (Windows 10/Office 365).
- Valid driver's license in good standing and a reliable personal vehicle required.
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
CB Canada is an equal opportunities employer and welcomes applications from diverse candidates.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
