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Area Manager, Animal Hospitals
2 months ago
VCA Canada is seeking an experienced Area Manager to join our team in Saskatoon, SK. As a key member of our leadership team, you will be responsible for providing strategic leadership, mentorship, and management to our Saskatoon hospitals.
Key Responsibilities:- Develop and enforce operational policies with hospital leadership.
- Review and approve equipment assessments and business cases.
- Maintain confidentiality and ensure adherence to hospital policies.
- Oversee report preparation, appointment scheduling, and inventory management.
- Monitor client reminders, database maintenance, and use of the Retriever App.
- Ensure accurate invoicing and monitor eSpot reports.
- Manage accounts receivable, hospital credit policies, and invoice approvals.
- Reconcile Controlled Drugs weekly and ensure compliance.
- Optimize hospital operations, including staffing, schedules, and maintenance.
- Develop budgets and business plans with hospital teams.
- Review and resolve financial discrepancies; meet benchmarks.
- Lead regional meetings on financials and initiatives.
- Analyze costs and revenues; provide monthly reports to the Regional Operations Director.
- Regularly review and adjust budget notes.
- Enhance client experience and promote insurance, CareClub, and Mollies.
- Engage in local educational events and handle client concerns.
- Promote VCA Canada's image and ensure high standards in hospital appearance.
- Recruit, coach, and manage high-performance teams.
- Oversee performance reviews, salary management, and disciplinary actions.
- Ensure compliance with HR processes and local regulations.
- Facilitate training and development opportunities.
- Manage scheduling, time off, and associate recognition.
- Deliver onboarding and training; build relationships with educational institutions.
- Implement organizational improvements and manage resources.
- Maintain vendor relationships and maximize support levels.
- Prepare business plans and conduct regular reviews.
- Mentor clinic teams and liaise with the VCA Canada support team.
- 5+ years of management experience with 10+ direct reports.
- 5+ years of operational management.
- Strong leader who can build trust and respect with hospital teams and our support office.
- Strong mediator and problem solver.
- Ability to communicate clearly and concisely.
- Ability to read and interpret documents.
- Demonstrated ability and exposure to financial planning.
- Ability to teach, delegate, and give direction to others.
- Proficient computer and typing skills.
- Competitive wages and benefits.
- Exceptional career development: there is room to grow here.
- Opportunities to give back to your community through VCA initiatives.
- Generous personal pet care discounts.
- And extra perks like shopping discounts and cool wellness apps.
