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Operations Manager
2 months ago
The Operations Manager position at The Joint Cannabis is a senior management role responsible for overseeing daily business operations and ongoing internal projects. They will ensure employee productivity, while monitoring the efficiency of all processes and creating a positive work environment for employees. They will meet regularly with upper management to stay up-to-date with organizational changes, issues, and improvements. The Operations Manager will be required to utilize their coordination skills to encourage efficiency, and ensure completion on all projects.
The Joint Cannabis operates multiple locations in Winnipeg, with a focus on providing exceptional customer service and a positive work environment for employees.
Duties & Responsibilities- Be a Designated Responsible Person In Charge while on shift
- Act as a main point of contact while on shift for all teams
- This position is involved in both Manitoba and Saskatchewan operations
- Address team questions and concerns and provide direction whenever needed
- Resolve conflicts and troubleshoot issues as they arise
- Assist/engage in employee recruitment, onboarding, promotion, retention, and termination activities
- Document all activities within the locations and be able to confidently report data to Management for use in making important decisions for the district
- Actioning on projects as directed by the Management team
- Be the liaison on projects between the Management team and teams below
- Directing and assessing workflow
- Oversight and Coordination of ongoing internal requests and projects
- Break projects into doable actions and set timeframes
- Act as the point of contact and communicate request/project status to all participants
- Monitor request/project progress and handle any issues that arise
- Create and maintain comprehensive request/project documentation, plans, and reports
- Communicate the progress on requests/projects regularly to
- Meet regularly with Lead Management to stay up-to-date with organizational changes, issues, and improvements, and communicate these to other staff members
- Supervise the efficiency of all processes of the business, by proactively monitoring general operations
- Ensure that customers are satisfied and employee interactions with customers are positive.
- Identify skill gaps and arrange training with team members.
- Upholding the team to all company standards, policies, and health and safety standards
- Uphold a work environment that is conducive to positivity and superior customer service
- Leadership
- Positive attitude
- Communication
- Coordination Skills
- Strong Organization and Time Management
- Problem Solving Skills
- Reliable and trustworthy
- Ability to delegate and take ownership
- Prior experience with Microsoft Word or Google Drive system is preferred
- Prior retail experience is preferred
- Prior leadership or management experience is a must
- Prior experience in the cannabis industry is an asset
- Must be 19+
- Must be able to obtain Current & Valid Smart Choices Cannabis
- Must be able to provide us with a current Criminal Background Check
- Must be willing to work a flexible schedule, including evenings and weekends
- Valid driver's license and vehicle is a requirement
- Must be available for all Winnipeg locations
