Quality Improvement Lead

4 weeks ago

Richmond, British Columbia, Canada Vancouver Coastal Health Full time
Quality Leader, Clinical Quality and Safety

Vancouver Coastal Health is seeking a Quality Leader, Clinical Quality and Safety to join the Quality & Utilization team for Richmond & Vancouver.

About the Role

This is an exciting opportunity to provide specialized skills in the support of achieving Vancouver Coastal Health's (VCH's) organizational and quality improvement strategic direction.

As a Quality Leader, Clinical Quality and Safety, you will:

  • Provide expertise and support to clinical operations, corporate services, and unit-based teams directed at improving the safety and quality of care and client experience at VCH.
  • Promote the development and enrichment of an organization-wide improvement culture, and work as part of the team to achieve outcomes, provide leadership to specific projects, support the identification of system improvement opportunities, support the development of knowledge, and the use of quality improvement methods and tools to improve work processes.
  • Function at all levels of the organization, across all programs and sites, partner with point-of-care teams (physicians, nursing, and allied care) and interact with senior leadership, clinical directors, patient and resident care management, and corporate and support leaders.
  • Three (3) to five (5) years recent, related experience with quality improvement, or an equivalent combination of education, training, and experience.
Requirements

Knowledge and experience with quality improvement methodologies (Model for Improvement, LEAN, Six Sigma), techniques (measurement, learning models, change management theory, influencing techniques), and tools (e.g., process mapping, workflow diagrams, system monitoring and evaluation, PDSA cycles, data display with run and control charts).

Displays comprehensive knowledge of project management principles and methodologies and ability to coach team members on these skills.

Utilizes independent thinking and creative problem-solving abilities.

What We Offer

Vancouver Coastal Health offers a comprehensive health benefits package, including MSP, extended health and dental, and municipal pension plan.

Grow your career with employer-paid training and leadership development opportunities.

Wellness supports, including counselling, critical incident, and innovative wellness services are available to employees and their immediate families.

Award-winning recognition programs to honour staff, medical staff, and volunteers.

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care.

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