Quality Leader, Clinical Quality and Safety
4 weeks ago
Vancouver Coastal Health is seeking a Quality Leader, Clinical Quality and Safety to join the Quality & Utilization team for Richmond & Vancouver.
This role will provide specialized skills in the support of achieving Vancouver Coastal Health's (VCH's) organizational and quality improvement strategic direction.
The successful candidate will provide expertise and support to clinical operations, corporate services, and unit-based teams directed at improving the safety and quality of care and client experience at VCH.
Key Responsibilities:
- Provide specialized skills in the support of achieving Vancouver Coastal Health's (VCH's) organizational and quality improvement strategic direction.
- Provide expertise and support to clinical operations, corporate services, and unit-based teams directed at improving the safety and quality of care and client experience at VCH.
- Ensure that initiatives are aligned with organizational goals, objectives, and improvement priorities.
- Promote the development and enrichment of an organization-wide improvement culture, and work as part of the team to achieve outcomes, provide leadership to specific projects, support the identification of system improvement opportunities, support the development of knowledge, and the use of quality improvement methods and tools to improve work processes.
- Function at all levels of the organization, across all programs and sites, partner with point-of-care teams (physicians, nursing, and allied care) and interact with senior leadership, clinical directors, patient and resident care management, and corporate and support leaders.
Education & Experience:
- Master's Degree in Health Services Administration, Science, or Business Administration, or related studies.
- Three to five years of recent, related experience with quality improvement, or an equivalent combination of education, training, and experience.
- Expert knowledge and three years' experience utilizing the methodology and tools of continuous improvement to support process improvement and system redesign.
Knowledge & Abilities:
- Knowledge of and experience with quality improvement methodologies (Model for Improvement, LEAN, Six Sigma), techniques (measurement, learning models, change management theory, influencing techniques), and tools (e.g., process mapping, workflow diagrams, system monitoring and evaluation, PDSA cycles, data display with run and control charts).
- Displays comprehensive knowledge of project management principles and methodologies and ability to coach team members on these skills.
- Utilizes independent thinking and creative problem-solving abilities.
- Excellent communication and teamwork skills to function within a complex interdisciplinary environment.
- Works effectively under time pressure to meet deadlines, balance work priorities, and resolve problems in a timely manner.
- Physical ability to perform the duties of the position.
Vancouver Coastal Health is a world-class innovator in medical care, research, and teaching, delivering service to more than one million BC residents.
We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve, and our culture of teamwork that makes VCH a great place to work.
Why Choose Vancouver Coastal Health?
- Comprehensive health benefits package, including MSP, extended health, and dental, and municipal pension plan.
- Grow your career with employer-paid training and leadership development opportunities.
- Wellness supports, including counseling, critical incident, and innovative wellness services, are available to employees and their immediate families.
- Award-winning recognition programs to honor staff, medical staff, and volunteers.
- Access to exclusive discount offers and deals for VCH staff.
Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care.
We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.
We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.
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