Client Care Coordinator
4 weeks ago
About Spectrum Health Care
We are a leading home healthcare provider in Canada, committed to delivering exceptional care to our clients. As a Client Care Coordinator, you will play a vital role in our team, providing support and services to our clients and their families.
Job Summary
We are seeking a highly skilled and compassionate Client Care Coordinator to join our team. In this role, you will work collaboratively with our community PSW and Nurses, assisting with the scheduling and coordination of PSW and Nurse services. You will also liaise with clients, staff, and community partners, acting as a problem solver for clients and responding to inquiries from LHIN and employees.
Key Responsibilities
- Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
- Liaises with clients, staff, and community partners
- Acts as a problem solver for clients and responds to inquiries from LHIN and employees
- Reports client and staff concerns to Home Support Supervisor
- Liaises with the LHIN representatives regarding client care
- Collects and enters all pertinent client data into computer system
- Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program
Requirements
- Minimum of 2 years working in an office setting
- Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
- Ability to multitask and prioritize
- High school diploma or equivalent
- Excellent English written and verbal communication skills (Additional language skills considered an asset)
- Excellent customer service and organizational skills
- Proficient in Word, Outlook and ability to learn proprietary software
- Medical terminology knowledge an asset but not required
- Additional Language skills an asset
About Us
Spectrum Health Care is committed to fostering a culture of diversity, equity, and inclusion within our organization. We strive to attract, engage, and develop a workforce that reflects the diverse communities that we serve. We are proud to be named one of Canada's Best Managed Companies, recognizing our commitment to excellence and innovation.
We thank all applicants, however, only those individuals selected for interviews will be contacted. In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.
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Markham, Ontario, Canada Spectrum Health Care Full timeAbout Spectrum Health CareWe are a leading home healthcare provider in Canada, committed to delivering exceptional client care and support. As a Client Care Coordinator, you will play a vital role in our team, working collaboratively with community PSWs and Nurses to provide high-quality care to our clients.Key ResponsibilitiesWork closely with community...
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Markham, Ontario, Canada Spectrum Health Care Full timeAbout Spectrum Health CareWe are a leading home healthcare provider in Canada, committed to delivering exceptional client care and support. As a Client Care Coordinator, you will play a vital role in our team, working collaboratively with community PSWs and Nurses to provide high-quality care to our clients.Key ResponsibilitiesWork closely with community...
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