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Optical Services Representative

2 months ago

Regina, Saskatchewan, Canada FYidoctors Full time

About Us:

FYidoctors is a leading provider of eye care services, dedicated to delivering exceptional patient experiences and advancing eye health.

Why You Should Consider This Role:

We're seeking a highly skilled and compassionate Patient Services Specialist to join our team. As a key member of our team, you will play a critical role in delivering world-class service to our patients, ensuring their comfort and satisfaction throughout their visit.

Key Responsibilities:

  • Warmly greet patients and provide a welcoming environment
  • Check patients in and out of the office, ensuring accurate and efficient processing
  • Communicate effectively with patients, addressing their needs and concerns
  • Administer pre-testing services, including vision tests and other necessary assessments
  • Manage appointment bookings, prescription printouts, and billing and payments
  • Uphold exceptional customer service standards, using your charisma and problem-solving skills to resolve any issues that may arise

What We're Looking For:

  • Customer-facing experience, preferably in a retail environment
  • Confidence working in a fast-paced environment
  • Proficiency in MS Office Suite and ability to learn new technology quickly
  • A professional, approachable manner and a love of meeting and interacting with people

What We Offer:

  • Excellent wages, including quarterly bonuses
  • Rapid and continued growth, ensuring a constantly challenging and rewarding environment
  • A workplace culture that fosters collaboration and teamwork
  • Ongoing training and development opportunities to help you develop your career

How to Apply:

If you're a motivated and compassionate individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. An actual human will review your qualifications and let you know if there's interest in moving forward. If there is, we'll follow up with more information. If there may not be a fit at this time, you'll receive a message that we hope isn't too impersonal. Please don't feel discouraged – we will have other opportunities.