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Accounting and Front-End Operations Supervisor
3 months ago
Type: Full-time
Join us in making a meaningful impact in communities across Canada, where values such as authenticity, trust, and connection are paramount as we redefine the landscape of Canadian retail.
Our dedication to enhancing the lives of all Canadians offers our employees a diverse range of opportunities and experiences, enabling them to help Canadians Live Life Well.
As the Accounting and Front-End Operations Supervisor, you will play a crucial role within the store management team, assisting the Franchise Owner in delivering exceptional and consistent customer service.
In this capacity, you will be proficient in cashier operations, overseeing a team of front-end staff, and ensuring that store administration and cash office functions are executed seamlessly.
Your responsibilities will include:
- Managing the cash office operations efficiently (including pickups, deposits, and minimizing cash losses).
- Providing support to the front-end team of cashiers, acting as a subject matter expert on front-end processes, and delivering training as needed.
- Supervising front-end cashiers to ensure smooth department operations, ensuring adherence to policies and procedures, and referring complex issues to management while contributing to the performance management process.
- Executing store administration tasks (such as weekly accounting, invoice payments, reconciliations, and inquiries related to bank statements and general ledger).
- Processing payroll to guarantee accurate and timely employee compensation.
- Overseeing benefit and pension administration.
- Mitigating potential losses through effective management strategies, including buggy management, test orders, and minimizing refunds/overrides.
- Ensuring the implementation of all loss prevention standards, managing daily cash office inventory, cashier tracking, and adherence to PC Optimum procedures.
- Performing any additional duties necessary to ensure courteous service, competitively priced products, and a store that upholds the specified hygiene standards.
Qualifications:
- Experience in cashier and cash office operations is essential.
- 1-3 years of management experience is preferred.
- Strong technical expertise in all front-end cashier operations.
- Excellent problem-solving abilities, including the capacity to address customer complaints and inquiries.
- Skills in issue management, attention to detail, time management, conflict resolution, and team building to foster collaborative relationships.
- Availability for shifts that include days, evenings, weekends, and holidays based on business needs.
- Proficiency in computer skills, including MS Office, is an asset.
Please Note:
Candidates aged 18 years or older are required to undergo a criminal background check.
